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No mobile signal

Posts: 1
Registered: a week ago

No mobile signal

How do I go about receiving compensation, there has been no mobile phone signal in my area for over a month now and everyone I know on EE has received at least £100 compensation 

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
Seasoned Hero
Posts: 6,722
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Registered: ‎30-06-2016


@AT27 wrote:

How do I go about receiving compensation, 

Pay the extra monthly fee and move to EE?

Plusnet Help Team
Plusnet Help Team
Posts: 19,704
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Registered: ‎21-04-2017

Re: No mobile signal

Welcome to our Community Forums @AT27 

I'm really sorry to see you've not had no signal for over a month. Is there a logged service problem in your area?

Check the coverage checker Here by entering your postcode and click the check status button.

We generally wouldn't provide compensation for a problem that's affecting one area, but we'd be happy to look at a fair and proportionate goodwill gesture though once you're up and running again. 

Feel free to drop me a private message with the following details when that time comes or if you need further help.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team