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Is it Normal?

stujham
Browser
Posts: 2
Registered: ‎18-07-2021

Is it Normal?

Just wondering why I have mobile rolling contracts that have started already but I have not received SIMS yet?
 
Is this normal for Plusnet as still with other mobile provider at the moment?
 
Not off to a good start!
 
 
 
 
 
6 REPLIES 6
Mustrum
Community Veteran
Posts: 3,008
Thanks: 772
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Registered: ‎13-08-2015

Re: Is it Normal?

Errrm because you ordered a sim on a Friday, and the postie has not been yet?

What did you expect?

stujham
Browser
Posts: 2
Registered: ‎18-07-2021

Re: Is it Normal?

Sims where ordered Wednesday and did not expect the countdown to start already, thanks for the unhelpful answer!

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Is it Normal?

@stujham 

How do you know it’s started? On broadband it doesn’t start until you are connected.

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Mustrum
Community Veteran
Posts: 3,008
Thanks: 772
Fixes: 70
Registered: ‎13-08-2015

Re: Is it Normal?

Well at least it drew out a bit more information on your situation...

Hopefully you did not give them a PAC code yet?

dvorak
Moderator
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Re: Is it Normal?

The SIMS usually activate automatically after 3 days iirc.
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Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Is it Normal?

Thanks for your post and welcome to our Community Forums @stujham 

I'm really sorry to see you've not received your SIMs yet. 

So we can take a closer look, please can you drop me a private message with the following details?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team