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Multiple bolt-on purchases

Hooked
Posts: 7
Registered: ‎01-10-2019

Multiple bolt-on purchases

Have tried to buy a 250MB bolt-on by SMS today with some difficulty, and have (so far) received three SMS acknowledgements and two purchases showing on my account on the website. How do I make sure I only get charged for one?

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Multiple bolt-on purchases

Hey @davidmcn,

Thanks for getting in touch with us.

Apologies for the multiple texts and incorrect info, I can see I previously answered your other thread - could you sent those details across via PM and we'll be able to look into this for you.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Multiple bolt-on purchases

Have sent PM, thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Multiple bolt-on purchases

Thanks @davidmcn,

I've just popped over a PM, give us a nudge on here once you reply so we can pick it up

 

Thanks.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Multiple bolt-on purchases

Done!

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Multiple bolt-on purchases

Hi @davidmcn

 

I have responded to your PM. 

 

Kind Regards

Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Multiple bolt-on purchases

I've replied, thanks.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Multiple bolt-on purchases

@davidmcn,

 

Just to confirm we've added a credit onto your account to cover the two excess bolt-ons and also a £1.50 that was going to be applied for out of bundle usage (before the bolt on applied). This will show on your next bill. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team