Mobile data
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Mobile data
16-05-2018 6:32 PM
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Re: Mobile data
18-05-2018 8:21 AM
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Hi Shep41,
Without looking into your account, I cannot advise if this is the case however, if you have exceeded your data allowance and capped your services, if can take a further 24 hours after your bundle refresh date, for the services to revert back to 0 usage.
Having said this, I completely understand your frustrations and I can assure you that the Complaints Team will help in any way they can to get any issues resolved.
- Rebeka
Re: Mobile data
20-05-2018 1:04 PM
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Re: Mobile data
20-05-2018 1:20 PM
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Hi Shep41,
The Complaints Team are unavailable on Sundays, so you won't have received any correspondence today.
Did you speak with a manager before this was escalated to the Complaints Team? If so, once the Team have received your Complaint, it will be assigned to one of the handlers who will be in contact via email. This will be to advise that it has been picked up and to arrange further contact within 48 hours.
- Rebeka
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