Mobile - My Account feedback
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Re: Mobile - My Account feedback
03-08-2017 9:28 PM
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@PlusnetLiam, great news that the app is in the works, if you need beta testers, I would be more than willing (as I'm sure would some of the eager members watching this thread).
I would also like to vote for the manage multiple sims under one account log in as I have the whole house with you at the minute (4 sims, plus phone and broadband), so multiple accounts and different phone/broadband and mobile sections are quite inconvenient.
Re: Mobile - My Account feedback
05-08-2017 11:02 PM
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Re: Mobile - My Account feedback
06-08-2017 8:15 AM
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Morning @patrickcage - thanks for the kind offer, we'll keep it in mind when we're devising our launch/test plans. Appreciated.
And I'll pass on your feedback to our Product team, too. Thanks!
Re: Mobile - My Account feedback
07-08-2017 11:35 AM
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To keep you in the loop guys, I made a mistake last week. The work will be released into final testing this week with an aim to be released by the end of the month. Will keep you updated.
Apologies for getting everyone's hopes up, none more so than me...
Thank you
Re: Mobile - My Account feedback
07-08-2017 12:40 PM
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Christmas is delayed
Thanks for the update @PlusnetLiam
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Mobile - My Account feedback
15-08-2017 10:54 AM
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Sadly Dick, Christmas is always delayed around here...
Just glad these guys are not delivering Brexit!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Mobile - My Account feedback
15-08-2017 6:16 PM
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@PlusnetLiam is there any chance for smart cap set at £0 instead of £2 in future, so the bill remain the same each month.
Re: Mobile - My Account feedback
30-08-2017 8:12 AM
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*whispers it quietly*
We're rolling a change at 9am that will introduce the ability for customers to login using their mobile number, not their account number. My Account will be down for a short period of time but expect it to be back up for 9.15 at the latest.
Will confirm on here when that's done.
Cheers!
Re: Mobile - My Account feedback
30-08-2017 8:17 AM
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Apologies @goldenfibre this got lost in my mentions! Thanks for passing that feedback on, will give the Products guys a heads up.
Re: Mobile - My Account feedback
30-08-2017 10:00 AM - edited 30-08-2017 10:01 AM
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I can get in using my account number but the phone number is certainly not working at the moment I'm afraid. Or am I just impatient
Re: Mobile - My Account feedback
30-08-2017 10:03 AM
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I've just had word that the change has formally completed @Colin_Maybe - can you check now for me please?
Re: Mobile - My Account feedback
30-08-2017 10:04 AM
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Good timing Liam, I was just about to post that it is in fact working. I think it may have been my password manager getting in the way, apologies.
Re: Mobile - My Account feedback
30-08-2017 10:05 AM
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Not at all, always good to get some extra shots of user acceptance testing!
Re: Mobile - My Account feedback
16-09-2017 2:41 PM - edited 16-09-2017 2:43 PM
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Having gone over my data limit for the month, and continued to use data, I was keen to know what I was going to be charged. The only reference to the extra charges is the 'Usage outside of plan' amount. Given that this is a multiple of £1.50 (the daily rate for MB use) I assumed that all of this amount was for the extra data used on x number of days.
It would be useful to have this 'Usage outside of plan' itemised in the History > Usage breakdown section. The only way I currently have of checking that the amount charged is correct is to note the date I received the '100% of data used text' and look at the subsequent days I used data. At the moment it's not adding up. Hopefully when I get my bill on the 18th there will a be more detailed explanation.
Simon
Re: Mobile - My Account feedback
25-09-2017 10:57 PM
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I personally want text message alert with number time and date of missed calls when my phone is out of network and the person calling don't leave Voicemail. I use to have that on EE and was very useful.
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