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Using phone for hotspot

stonechat2017
Dabbler
Posts: 12
Registered: ‎27-11-2017

Using phone for hotspot

Our Plusnet broadband is rather flaky at the moment we are waiting investigation.

 

while it was down, thought I would use my mobile as a hotspot to connect my iPad, I have done it before on previous mobile provider, but I could not do it, do Plusnet disable this, seems weird

7 REPLIES 7
8BKA
Pro
Posts: 295
Thanks: 80
Fixes: 4
Registered: ‎01-12-2016

Re: Using phone for hotspot

Hi stonechat2017 ,

PlusNet mobiles do allow hotspot/tethering I use it when on holiday

I would try ringing 500 from your mobile and ask what the phone setting should be I had to reset my phone

 

Brian A

Plusnet Help Team
Plusnet Help Team
Posts: 1,482
Thanks: 253
Fixes: 51
Registered: ‎26-03-2018

Re: Using phone for hotspot

Hi @stonechat2017

 

Looks like we have booked out the engineer for your broadband issue - see here

 

In regards to the Mobile Hotspot - this is possible on our plans, it's got nothing to do with your SIM however. Any Hotspot data comes out of your normal monthly allowance. 

 

What phone to do you have? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
8BKA
Pro
Posts: 295
Thanks: 80
Fixes: 4
Registered: ‎01-12-2016

Re: Using phone for hotspot

Hi @stonechat2017 again,

Depending what data allowance you have and you get the tethering working I would ask nicely for a free data increase whilst your broadband is down because its PlusNet fault

 

Brian A

stonechat2017
Dabbler
Posts: 12
Registered: ‎27-11-2017

Re: Using phone for hotspot

I have pixel 2xl
Plusnet Help Team
Plusnet Help Team
Posts: 1,520
Thanks: 293
Fixes: 52
Registered: ‎11-01-2018

Re: Using phone for hotspot

 

Hi @stonechat2017

 

Info on how to tether from the Pixel 2XL can be found here: https://www.verizonwireless.com/support/knowledge-base-215196/

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
stonechat2017
Dabbler
Posts: 12
Registered: ‎27-11-2017

Re: Using phone for hotspot

Thanks, really trying to use hotspot to ipad
stonechat2017
Dabbler
Posts: 12
Registered: ‎27-11-2017

Re: Using phone for hotspot

Sorted it. You have to turn off Data Saver and the you can enable hotspot