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Inaccurate billing arithmetic...!!!

Posts: 1
Registered: ‎24-07-2018

Inaccurate billing arithmetic...!!!

I have noticed that some of my bills are inaccurately added, by 1p, in Plusnet's favour. Surely this is something that should be addressed as a matter of urgency before Trading Standards get involved.

The specific bills I have noticed so far (there may be others) are;
7567189, 6900698, 7230581, 6573838.

If Plusnet Mobile has 1M customers that will make an additional £120k revenue per year......!!!!!!

It's not the cost, it's the fact that I can't trust the billing system and will have to check ALL my Plusnet bills (3/month) to be sure.

The customer services operator on the phone didn't care.......

Posts: 29,246
Thanks: 6,542
Fixes: 1,474
Registered: ‎11-01-2008

Re: Inaccurate billing arithmetic...!!!

Moderators Note.

Moved to mobile from billing
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 304
Fixes: 15
Registered: ‎13-07-2017

Re: Inaccurate billing arithmetic...!!!

I'm very sorry you didn't feel adequately treated on the phone.


I'm certain this will be a either a VAT-related quirk or a side-effect of how we display decimal figures on the bill, but if you'd like to Private Message me some information I'll be more than happy to take a look into this for you.