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Content lock

FIXED
Skoosh
Hooked
Posts: 6
Registered: 20-12-2016

Content lock

Hello,

Having just become a new plusnet customer moving over from Orange, I can't find any option within the "my account" section to switch content lock on or off.
What's the procedure for removing content lock with plusnet?

Thank you.
40 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,770
Thanks: 1,436
Fixes: 61
Registered: 22-02-2016

Re: Content lock

Is this the adult content filter that is on by default? I think you can either contact the mobile customer services or send a PM to one of the reps on here and it can get sorted that way. It was done for a few users here:

https://community.plus.net/t5/Mobile/How-to-remove-adult-sites-content-lock/m-p/1397358#U1397358

Might be worth commenting on that thread too or wait for a reply via this thread.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Anonymous
N/A

Re: Content lock

Fix

Hi @Skoosh

We can add or remove the Adult Content Lock from our system and it usually takes 2 hours to take effect. If you would like me to get this sorted for you, please send me a private message and I'll do the rest! Smiley -Ashleigh

downhampe38
Newbie
Posts: 1
Registered: 21-12-2016

Re: Content lock

can you please unlock the adult lock on my phone, many thanks

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Content lock

I see you've sent me a private message downhampe38. I'll pick this up there and get this sorted for you.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Aa
Newbie
Posts: 1
Registered: 06-01-2017

Re: Content lock

Replying so I can actually send a PM
Triman2017
Newbie
Posts: 1
Registered: 12-01-2017

Re: Content lock

Hi, can you please unlock the adult lock on my phone, many thanks

Anonymous
N/A

Re: Content lock

Hi @Triman2017,

If you could send me a private message, I'll ensure this is sorted for you. Smiley -Ashleigh

Prenton69
Newbie
Posts: 1
Registered: 15-01-2017

Re: Content lock

Replying so I can actually send a PM

FoobarBaggins
Newbie
Posts: 1
Registered: 28-01-2017

Re: Content lock

Replying so I can DM
Anonymous
N/A

Re: Content lock

No worries @FoobarBaggins! Smiley

We'll look forward to hearing from you. -Ashleigh

CCCMAJ
Newbie
Posts: 1
Registered: 12-02-2017

Re: Content lock

Replying so I can PM.
13146968
Newbie
Posts: 1
Registered: 06-03-2017

Re: Content lock

hello Ashleigh,

I have a similar problem in that as a new plusnet user I wish to have any content lock removed from my mobile [Removed].

 

Many Thanks

Vaughan

Moderator's note by Mike (Mav): Phone number removed from a public forum to an area that staff can see.

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Content lock

Hi Vaughan,

Thanks for getting in touch with us. Ashleigh is away from the office today so feel free to send myself or any other Plusnet mobile staff a message and we can certainly sort this out for you. Smiley

I would also advise to remove your mobile number from the post due to security and data protection.

- Rebeka 

 

 Rebeka Preston
 Plusnet Help Team
EchoAmarante
Newbie
Posts: 1
Registered: 07-03-2017

Re: Content lock

i'll send you a pm so i can get mine removed too