Cannot register account
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Cannot register account
11-01-2020 2:45 PM
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Hi
I am a new customer and as yet have been unable to register my account. Why is there not an option to do this on the mobile app. I've tried password reset but it does not recognise my account number, mobile number or any of my information. Normally this is an easy process when you change network, can you help please.
Re: Cannot register account
11-01-2020 3:18 PM
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This topic has been moved from Accounts/Billing to Mobile.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Cannot register account
13-01-2020 1:17 PM
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Hi @Crockett, thanks for getting in touch,
Apologies for the issues you're encountering, you won't be able to login to your account until your Sim/Account becomes live. You'll know when it's live as you'll receive a 'Welcome Email' confirmation with all the details required.
Regards
Re: Cannot register account
15-01-2020 10:52 AM
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I think this needs to be stated in the introductory literature. I have just come here to try and work out why I can't log in to or set up an account. I will activate the SIM and try again!
Re: Cannot register account
15-01-2020 11:14 AM
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Re: Cannot register account
15-01-2020 11:18 AM
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Re: Cannot register account
15-01-2020 11:22 AM
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Re: Cannot register account
15-01-2020 11:30 AM
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I mean the one that is supposed to come after SIM activation. It's not here yet. I'll give it another hour before chasing CS but we shouldn't have to do this.
Re: Cannot register account
15-01-2020 11:36 AM
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https://www.plus.net/my-account/mobile/jsf/pages/ResetPassword.xhtml?code=7f5bef9b-075c-4c87-93b1-21...
Re: Cannot register account
15-01-2020 11:39 AM
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Thanks, but that just takes me to the login page and the username / p/w is populated with my broadband account details. The emails I have received also contain links that take me to the same page so it is no good without some kind of temporary p/w which I presume the email @abails0105 refers to will contain.
Re: Cannot register account
15-01-2020 11:41 AM
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I have the account number and mobile number but no temp p/w to enable me to log in. I guess I could go through the forgotten p/w link but this is a bit of a faff and should not be necessary.
Re: Cannot register account
15-01-2020 11:44 AM
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Re: Cannot register account
15-01-2020 11:53 AM
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Went through forgot p/w and did it that way. Reset email and text came within secconds. Thanks anyway.
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