Can't make calls, just texts
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- Re: Can't make calls, just texts
30-11-2018 2:17 PM
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Everything was ok a few hours ago but everytime I make a call, it gets ended straightaway.
PN are going to send me a replacement sim but I've a feeling it's a network issue.
I also received another replacement sim today for a different number and rang PN to get it activated. They said it should be done in a couple of hours, but for some reason the same issue applies to this sim; i.e I can only send texts, no calls. So presumably the new SIM is already activated.
Can someone tell me what's going on please?
Thanks.
Fixed! Go to the fix.
Re: Can't make calls, just texts
30-11-2018 2:19 PM
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I have the same problem.
The 0800 help number is engaged.
I think PN network has a problem.
Re: Can't make calls, just texts
30-11-2018 2:24 PM
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same here :S
Re: Can't make calls, just texts
30-11-2018 3:03 PM
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Would it be possible for PN to let us know what went on?
It'll make your customers much happier if they were kept in the loop. I mean, it seems even their staff don't know what's going on. As mentioned in that earlier post of mine, they're going to send me a replacement sim which is totally unnecessary.
Re: Can't make calls, just texts
30-11-2018 5:10 PM
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Re: Can't make calls, just texts
30-11-2018 6:29 PM - edited 30-11-2018 6:30 PM
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Re: Can't make calls, just texts
30-11-2018 6:36 PM
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Don't worry @Cagney1994, the feedback I was referring too was more the comms regarding it than the handling by the advisor on the call you made, but thanks for letting us know they handled it well, always glad to hear that
Re: Can't make calls, just texts
30-11-2018 6:42 PM
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I can't make or receive calls again. Neither can my mom and dad. The issue was resolved for a while but it's happening again. Is anyone else still having problems? I can't contact anyone on live chat because every time I try the advisors are all busy.
Re: Can't make calls, just texts
30-11-2018 6:50 PM
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Re: Can't make calls, just texts
30-11-2018 6:50 PM
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Re: Can't make calls, just texts
30-11-2018 6:52 PM
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Gone again. This time voice and text.
Re: Can't make calls, just texts
30-11-2018 6:55 PM
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Wouldn't an update from the powers that be, be nice ? Maybe I should get a Twitter account !
Re: Can't make calls, just texts
30-11-2018 6:55 PM
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This issue has re-appeared! My phone was unable to make or receive calls for a couple of hours this afternoon and the problem is back again, starting at about 18.30 this evening. Hopefully, PN will be able to sort it quickly since they must now know what is causing the loss of service.
Re: Can't make calls, just texts
30-11-2018 6:55 PM
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I can't send texts now either. I wish plusnet would just sort this out!
Re: Can't make calls, just texts
30-11-2018 6:59 PM
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The EE network is fine so must be down to PN
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