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Can't make calls, just texts

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Cagney1994
Rising Star
Posts: 350
Thanks: 8
Fixes: 2
Registered: ‎28-07-2013

Can't make calls, just texts

Hi.

Everything was ok a few hours ago but everytime I make a call, it gets ended straightaway.

PN are going to send me a replacement sim but I've a feeling it's a network issue.

I also received another replacement sim today for a different number and rang PN to get it activated. They said it should be done in a couple of hours, but for some reason the same issue applies to this sim; i.e I can only send texts, no calls. So presumably the new SIM is already activated.

Can someone tell me what's going on please?Huh

Thanks.
17 REPLIES
cjags
Rising Star
Posts: 449
Thanks: 14
Fixes: 1
Registered: ‎31-08-2007

Re: Can't make calls, just texts

I have the same problem.

The 0800 help number is engaged.

I think PN network has a problem.

l30usp
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Can't make calls, just texts

same here :S

Cagney1994
Rising Star
Posts: 350
Thanks: 8
Fixes: 2
Registered: ‎28-07-2013

Re: Can't make calls, just texts

Well, everything seems to be working fine now.

Would it be possible for PN to let us know what went on?

It'll make your customers much happier if they were kept in the loop. I mean, it seems even their staff don't know what's going on. As mentioned in that earlier post of mine, they're going to send me a replacement sim which is totally unnecessary.
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Can't make calls, just texts

Apologies for any inconvenience this caused, I'll pass your feedback on to the relevant people regarding how this was handled.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Cagney1994
Rising Star
Posts: 350
Thanks: 8
Fixes: 2
Registered: ‎28-07-2013

Re: Can't make calls, just texts

- The advisor(s) I spoke to were very polite and efficient. Please don't forward any criticism towards them. They were brilliant Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Can't make calls, just texts

Don't worry @Cagney1994, the feedback I was referring too was more the comms regarding it than the handling by the advisor on the call you made, but thanks for letting us know they handled it well, always glad to hear that Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Laura2504
Dabbler
Posts: 11
Thanks: 2
Registered: 2 weeks ago

Re: Can't make calls, just texts

I can't make or receive calls again. Neither can my mom and dad. The issue was resolved for a while but it's happening again. Is anyone else still having problems? I can't contact anyone on live chat because every time I try the advisors are all busy.

wain
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Can't make calls, just texts

Same here, been having issues all day
cjags
Rising Star
Posts: 449
Thanks: 14
Fixes: 1
Registered: ‎31-08-2007

Re: Can't make calls, just texts

Me too and texts are having trouble now. Sad
Wibblyp
Dabbler
Posts: 10
Thanks: 9
Registered: ‎15-05-2018

Re: Can't make calls, just texts

Gone again. This time voice and text.

Wibblyp
Dabbler
Posts: 10
Thanks: 9
Registered: ‎15-05-2018

Re: Can't make calls, just texts

Wouldn't an update from the powers that be, be nice ? Maybe I should get a Twitter account !

Fazer
Newbie
Posts: 3
Registered: ‎13-11-2018

Re: Can't make calls, just texts

This issue has re-appeared! My phone was unable to make or receive calls for a couple of hours this afternoon and the problem is back again, starting at about 18.30 this evening. Hopefully, PN will be able to sort it quickly since they must now know what is causing the loss of service.

Laura2504
Dabbler
Posts: 11
Thanks: 2
Registered: 2 weeks ago

Re: Can't make calls, just texts

I can't send texts now either. I wish plusnet would just sort this out!

Wibblyp
Dabbler
Posts: 10
Thanks: 9
Registered: ‎15-05-2018

Re: Can't make calls, just texts

The EE network is fine so must be down to PN