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Appy Days!

Community Gaffer
Community Gaffer
Posts: 2,367
Thanks: 3,994
Fixes: 75
Registered: ‎29-09-2011

Appy Days!

Appy days! Our new mobile app is now live and ready to download. Track your data usage, see what you’re spending, add a Bolt-on, check your account and get access to so much more quite literally right at your fingertips.

Download it from the App Store and the Google Play store now and let us know what you think. You could even leave us a nice review if you’re feeling generous.

 Jono H
 Plusnet Community Manager
9 REPLIES
Helmetfire
Dabbler
Posts: 24
Registered: ‎02-08-2007

Re: Appy Days!

Can't get this damn thing to set up.

Askes for mobile number and password... What password?

I have tried all the options to reset/register but nothing happens...

Not impressed at all. 

Plusnet Help Team
Plusnet Help Team
Posts: 405
Thanks: 42
Fixes: 19
Registered: ‎06-08-2018

Re: Appy Days!

Hello @Helmetfire,

 

The app asks for a password you would have set up when you first signed up for our services, if you have forgotten this password you can follow this link www.plus.net/forgotpassword.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Superuser
Superuser
Posts: 2,941
Thanks: 643
Fixes: 6
Registered: ‎06-04-2007

Re: Appy Days!

@Mads, for mobile account passwords isn't it this one?

Plusnet Help Team
Plusnet Help Team
Posts: 405
Thanks: 42
Fixes: 19
Registered: ‎06-08-2018

Re: Appy Days!

My apologies, thanks for clearing that up @pjmarsh.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Helmetfire
Dabbler
Posts: 24
Registered: ‎02-08-2007

Re: Appy Days!

No matter which browser I use, clicking the reset button does not work; nothing happens.

Plusnet Help Team
Plusnet Help Team
Posts: 405
Thanks: 42
Fixes: 19
Registered: ‎06-08-2018

Re: Appy Days!

@Helmetfire, when clicking that link, that @pjmarsh mentions above, what error messages are you getting up?

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Helmetfire
Dabbler
Posts: 24
Registered: ‎02-08-2007

Re: Appy Days!

I enter my mobile number and then my email address, click 'Reset' and nothing happens, and no error messages.

As I say, I have tried in three different browsers with the same result.

Plusnet Help Team
Plusnet Help Team
Posts: 405
Thanks: 42
Fixes: 19
Registered: ‎06-08-2018

Re: Appy Days!

Sounds like a time-out or cookies. I would suggest clearing your cache and cookies on the browser you are using enter into the URL: https://www.plus.net/my-account/mobile/jsf/pages/ForgotPassword.xhtml. Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Helmetfire
Dabbler
Posts: 24
Registered: ‎02-08-2007

Re: Appy Days!

It took seven attempts, but I finally got it to work...

Now all I need to do is get it set-up on my wife's phone... Think I'll leave that for a little while :-)

Thanks one and all for your help.