I was supposed to have my number ported on 05/12/2018, but the person doing it seemingly had forgotten a to do a part of the process, it was the n arranged to do it yesterday 07/12/2018, it looks like it was going ok old number went from previous supplier and wasnt contactable, tried switching my phone on and off etc. Got up this morning still hadnt switched. Customer services stated they will send a form as there had been a glitch, but could take a few days. Problem is i have family member in hospital, they wont be able to contact me etc, need my phone for work as my old number is not available yet have no idea who is trying to contact me etc, this is a shambles, once is acceptable but twice is unacceptable. This needs to be treated as a priority and sorted out today.