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Business Phone FAQ

Business Phone FAQ

Business Phone FAQ

1. How much do Plusnet Business Phone packages cost?

The base cost of our business phone packages consists of line rental and the calling plan chosen.
The cost of line rental depends on the contract you've chosen for your package:
Contract lengthLine rental cost
24 months£10.50
12 months£12.50
No contract£14.50

2. What calling plans are available?

We currently offer four calling plans. They all share the same basic tariff, so what's best for you depends on how you use your phone.


Business PhoneUK AnytimeUK, Mobile and International 500UK, Mobile and International 1000
  • Free
  • Calls to other Plusnet phone customers are inclusive at all times
  • Calls to Plusnet Support are free at all times

  • £4.00
  • Inclusive calls to UK landlines, 0845 and 0870* numbers atanytime
  • Calls to other Plusnet phone customers are inclusive at all times
  • Calls to Plusnet Support are free at all times

  • £12.00
  • Inclusive calls to UK landlines, 0845 and 0870* numbers atanytime
  • 500 inclusive anytime minutes to UK mobile, US mobiles and landlines in our top 20 international destinations
  • Calls to other Plusnet phone customers are inclusive at all times
  • Calls to Plusnet Support are free at all times

  • £19.00
  • Free calls to UK landlines, 0845 and 0870* numbers atanytime
  • 1000 minutes to UK mobile, US mobiles and landlines in our top 20 international destinations
  • Calls to other Plusnet phone customers are inclusive at all times
  • Calls to Plusnet Support are free at all times

All call plans have a £100 credit limit - what's this?
* except calls to ISP dial-up services and indirect access numbers - what are these?

3. What call features are available?

All plans include the following features as standard:
1471141Voicemail (1571)Ringback (10p per use), Reminder Call (15p per use) and Conference Calling (40p per use).
You can also add any combination of the following call features via the Phone control panel:

  • Caller Display
  • Reminder Call (unlimited use)
  • Call Waiting
  • Call Divert
  • Ring Back (unlimited use)
  • Voicemail Extra (Call Minder)
  • Anonymous Call Reject

Need help or more information about call features? Please see our Call features guide.

4. How much do calls cost?

Check our Business Phone call tariff to find call rates for UK landlines, mobiles and international destinations.

  • Calls are charged for a minimum length of one minute and are rounded up to the next minute*
  • The setup fee (if applicable) is added
  • The total is rounded up to the nearest 1p

*Some calls may have a fixed-cost element for part or all of the call (e.g. 5p for the first 5 minutes or 25p per call)

5. I've already got Plusnet broadband, how do I add a phone package to my account?

Go to the Product change link in the Member Centre and follow the on-screen prompts (you'll be asked if you want to change your broadband package first, just choose 'Keep this product' if you don't want to).
If you've not yet joined Plusnet, you'll be able to choose a phone package when you sign up.

6. Where can I see an itemised bill?

Go to www.plus.net/phonebill and choose the month you want to see details for from the dropdown list. You'll see a fully itemised call list with a breakdown of the costs for each chargeable call.

7. Can I make emergency or operator calls?

Yes, you can dial 999 or 112 for Emergency calls and 100 for Operator calls (standard BT charges + a 5% admin charge apply to Operator calls).

8. Can I use an indirect access provider to make calls?

Yes, although you should be aware that we can't offer support if there are problems with the service you're using.
Please note: indirect access services using 0845 and 0870 numbers are chargeable calls.

9. How do I change my directory status?

If you want to limit the ways in which your directory details are listed, you can choose one of the following options:

  • Ex-directory - No calls: Your details won't be included in the Phone Book or be available through BT 118500 Directory Enquiries services (over the phone or the 118500 website)
  • Directory Enquiries Only: Your details will only be available via BT 118500 Directory Enquiries over the phone. They won't be included in the Phone Book or be available on the 118500 website

To apply for either of the above options (or to get your number added to the directory), please contact our Support Team through the Help Assistant.

10. How do I report a problem with my line?

If you want to report a problem, please contact our Support Team.
Before you do, we recommend reading our troubleshooting guide. You might be able to fix the problem yourself.

11. I have a question that isn't answered here

Please give us a call or ask us online using the Help Assistant.
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