Calls to other Plusnet phone customers are inclusive at all times
Calls to Plusnet Support are free at all times
All call plans have a £100 credit limit - what's this? * except calls to ISP dial-up services and indirect access numbers - what are these?
3. What call features are available?
All plans include the following features as standard: 1471, 141, Voicemail (1571), Ringback (10p per use), Reminder Call (15p per use) and Conference Calling (40p per use). You can also add any combination of the following call features via the Phone control panel:
Calls are charged for a minimum length of one minute and are rounded up to the next minute*
The setup fee (if applicable) is added
The total is rounded up to the nearest 1p
*Some calls may have a fixed-cost element for part or all of the call (e.g. 5p for the first 5 minutes or 25p per call)
5. I've already got Plusnet broadband, how do I add a phone package to my account?
Go to the Product change link in the Member Centre and follow the on-screen prompts (you'll be asked if you want to change your broadband package first, just choose 'Keep this product' if you don't want to). If you've not yet joined Plusnet, you'll be able to choose a phone package when you sign up.
6. Where can I see an itemised bill?
Go to www.plus.net/phonebill and choose the month you want to see details for from the dropdown list. You'll see a fully itemised call list with a breakdown of the costs for each chargeable call.
7. Can I make emergency or operator calls?
Yes, you can dial 999 or 112 for Emergency calls and 100 for Operator calls (standard BT charges + a 5% admin charge apply to Operator calls).
8. Can I use an indirect access provider to make calls?
Yes, although you should be aware that we can't offer support if there are problems with the service you're using. Please note: indirect access services using 0845 and 0870 numbers are chargeable calls.
9. How do I change my directory status?
If you want to limit the ways in which your directory details are listed, you can choose one of the following options:
Ex-directory - No calls: Your details won't be included in the Phone Book or be available through BT 118500 Directory Enquiries services (over the phone or the 118500 website)
Directory Enquiries Only: Your details will only be available via BT 118500 Directory Enquiries over the phone. They won't be included in the Phone Book or be available on the 118500 website
To apply for either of the above options (or to get your number added to the directory), please contact our Support Team through the Help Assistant.