Plusnet staff can often identify user accounts via the email address associated with the forum user or via the IP address they use to post on here. The latter is not fool proof as they could be posting on a phone over a mobile network.
Users ought not to be offering the usernames unless a staff member requests them to do so (via a PM).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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