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poor service

yamyamsam007
Interested
Posts: 1
Registered: ‎29-07-2019

poor service

can anyone please tell me why its took a 5 days  to speak to a manager and still waitin I might add, bout the 180 quid they took from my bank when my bill is only suppsed to b 38 plus discount, dishusting is the words I would use to describe plusnet and there customer services or lack of them

1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: poor service

Hi @ yamyamsam007,

 

I'm sincerely sorry to read that you have not received a manager callback, this is not the Customer Support we expect any customers to experience.

 

Please can you leave me a PM of when you are free for a chat along with a prefer number to catch you.

 

Thanks.