poor service

[#1]

can anyone please tell me why its took a 5 days  to speak to a manager and still waitin I might add, bout the 180 quid they took from my bank when my bill is only suppsed to b 38 plus discount, dishusting is the words I would use to describe plusnet and there customer services or lack of them

[#2]

Hi @ yamyamsam007,

I'm sincerely sorry to read that you have not received a manager callback, this is not the Customer Support we expect any customers to experience.

Please can you leave me a PM of when you are free for a chat along with a prefer number to catch you.

Thanks.