House move landline not working
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House move landline not working
29-07-2019 2:58 PM
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Re: House move landline not working
29-07-2019 3:22 PM
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Thanks for getting in touch @VioletViolence
I'm sorry to hear that your landline isn't working since you've moved house.
We've checked your phone order and it's still in progress to complete later today at which point your phone should start working.
If your phone still isn't working tomorrow let us know and we'll chase this up further
Re: House move landline not working
29-07-2019 3:28 PM
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I can’t understand why the broadband is working fine though? I assumed the landline would be first.
Re: House move landline not working
29-07-2019 3:59 PM
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It may well be that the work at the cabinet has been completed to enabled the broadband but the work at the exchange to enable the phone hasn't been completed.
As I mentioned above if it's still not working by tomorrow let us know
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