not working
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- Re: not working
not working
15-06-2011 9:01 PM
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i never asked to leave plusnet there is some kind of scam going on here.
i cannot even ring anyone as housebound .
Re: not working
15-06-2011 9:26 PM
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Re: not working
15-06-2011 9:30 PM
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Re: not working
16-06-2011 8:36 AM
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I've cancelled the outbound order for you and updated the ticket, it wasn't due to complete until the 29th so I'm not sure why the line isn't working or why the number has moved - please let us know if that continues (it should sort itself out now the outbound order is cancelled) and we'll get a fault raised for you.
Re: not working
16-06-2011 10:01 AM
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Quote from: djelite talk talk
Says all that needs saying! Good luck getting it sorted.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: not working
16-06-2011 11:59 AM
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If it dont work grab the biggest thing and hit it.......
well item not working = broadband phone
biggest things available to hit it with= ofcom, Ispa, Cisas, Otelo, Data protection act, Disability/Equalities act, BBC look East, Local newspaer
Ceo of tt emailed :- Fix by 14:00hrs today personally or story goes public
and from previous problems she knows i mean it
Re: not working
16-06-2011 1:32 PM
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Re: not working
16-06-2011 1:46 PM
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Another cease order has been placed since I cancelled the previous one, and I suspect this will keep happening until you are able to convince them it's not what you want. Unfortunately we'll not be able to raise any faults on the line whilst there are any outstanding orders though I'm currently checking with one of our provisioning team to find out what we can do for you. Please let us know how your dialogue with them goes.
Re: not working
16-06-2011 2:43 PM
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just compiling case for local and national media as they have shown interest and have promised to what they can also to get this matter resolved.
Kind Regards
Lord Anthony Douglas
Re: not working
16-06-2011 3:03 PM
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Re: not working
16-06-2011 3:54 PM
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Re: not working
16-06-2011 7:15 PM
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Re: not working
17-06-2011 9:09 AM
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We've not received any further unsolicited cease orders, however currently the order to port your number across from the previous provider is stalled at present as the order is waiting on them for a response. I'll make sure we get that chased this morning and update you as soon as we have any more information, but hopefully things should start to move shortly.
Re: not working
17-06-2011 1:24 PM
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Re: not working
17-06-2011 2:33 PM
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I wouldn't hold your breath over getting it today - in fact I'd guess it is going to take a number of days.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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