extra call charges
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: extra call charges
extra call charges
28-10-2018 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why do I pay 23 pence per call, more than length of call rounded up and multiplied by 13.5 ppm . What am I missing?
Re: extra call charges
28-10-2018 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From https://www.plus.net/help/legal/residential-phone-tariffs/ , section "how we charge for calls"
Call set up fees
A call set up fee of 22p is applied to chargeable calls unless stated otherwise on this page.
So you pay for the call to be setup and then a per minute charge. All explained at the above link.
Re: extra call charges
28-10-2018 10:13 PM - edited 28-10-2018 10:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK, so it’s all there in black and white but I wonder how many read all the details. Who reads the t&c’s when downloading a program.
PlusNet landline call tariffs says
- Call set up fees
A call set up fee of 22p is applied to chargeable calls unless stated otherwise on this page.
Where does it state whether or not the call charge should be applied?
- How we calculate call charges
If applicable, the set up fee is added
Where does it say if it’s applicable or not?
Why not say on the Tariff, “calls charged at 13.50 ppm plus 22p per call setup charge” Then we wouldn’t have to search all the details to find out exactly how much we have to pay.
The system is in place and it’s all automatic. If I make a call, no one has to lift a finger to connect that call. If PlusNet and other providers incurred any extra cost when I make a call, perhaps I could understand it, but they don’t. I pay line rental and call charges, now a setup fee. How many charges can they drum up to rip us off?
I went into McDucks and ordered a big duck and muck shake, that’ll be £3.50 she said, £3.00 for big duck and muck shake plus £0.50 for the order setup fee!!! There could be no end to it.
Re: extra call charges
29-10-2018 9:21 AM - edited 29-10-2018 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why are all my call charges 0.5/1p more than my simple calculation
What mathematical wizardry is applied to justify this, surely not another round up?
Re: extra call charges
29-10-2018 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just a customer like yourself and can only point you to the Plusnet published information.
If that information doesn't make sense, there is nothing I can add.
Hopefully a staff member will come along at some point and offer some assistance.
Re: extra call charges
29-10-2018 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi SpendLesstime,
I'm sure you were only trying to help, perhaps my reply should not have been directed to your comment. I apologise, no offence meant
Re: extra call charges
29-10-2018 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
None taken, just wanted you to be clear about my post.
Re: extra call charges
29-10-2018 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I understand, thank you
Re: extra call charges
29-10-2018 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @arjay,
Thanks for getting in touch. I can see @SpendLessTime has linked you to our tariff page which includes all our charges for calls made outside a callplan etc. These charges are also advised at signup if over the phone and in the t's & c's as you've noticed. Line rental is just for the rental of the line, if you wish to make calls you would need to pay 0.22p if outside your call plan, and an additional 13.50p per minute.
Let us know if there is anything else we can help out with.
Re: extra call charges
29-10-2018 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi gingerniffler12
Thanks for your reply
I’m 11 years past the allotted three score and ten. I may not be as erudite as some and there were no GCE’s in my day. But I’m able to read and understand what I read. I do know what line rental is, and now I know what the call setup charge is. However, with all due respect you haven't answered my question in post #20
Specifically.,"why does my bill have all the extra 0.5 and 1p’s over and above the call charge plus the 22p setup charge"
Re: extra call charges
29-10-2018 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The 'extra' 0.5p's will be the round-up as explained in the link to call charges that @SpendLessTime posted earlier in this thread.
Can't think of an explanation for the additional 1p's shown in your table.
Re: extra call charges
29-10-2018 9:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: extra call charges
29-10-2018 9:12 PM - edited 29-10-2018 9:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi JayG
Why are the individual charges not left as is and the final bill rounded up if needs be, I can’t see any difficulty in that, computers are clever things. 0.5p may seem an insignificant sum, but if they're all added up from all Plusnet customers bills, it must amount to a tidy sum. Nice work if you can get it.
As you say there is no explanation for the extra 1p added. I wonder if anyone at Plusnet is able to answer that. Just seen Warwick's post. Thanks Warwick
I have to say that in my case the odd penny or half penny here and there doesn’t really matter, apart from not liking a shady practice, if it is.
In my youth I was told pennies make pounds. Extrapolating this, many pennies make many pounds, and many pounds make rich corporations at someone else’s cost.
Re: extra call charges
01-11-2018 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The penny pilferer of Plusnet is still on the loose. Ensconced in the warm security of a dingy closet in the accounts dept. Wringing his long bony hands in a Scrooge like manner, gleefully counting the extra profit he has screwged out of unsuspecting clients.
Am I the only victim of this land locked pirate, or are all Plusnet phone users experiencing the same questionable practice?
Re: extra call charges
on 15-11-2018 9:29 PM - last edited on 15-11-2018 9:43 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Warwich doesn’t seem to want to answer me
I received a reply from [CSA Removed] - CSC Analyst 1:49pm, Tuesday 13 Nov 2018 Who said
-Internal-
This is not an issue with our systems this is our normal operating practice as stated in our terms and conditions:
Call set up fees
A call set up fee of 22p is applied to chargeable calls unless stated otherwise on this page.
How we calculate call charges
- Calls are subject to a minimum length of one minute and are rounded up to the next minute
- If applicable, the set up fee is added
- The total is rounded up to the nearest 1p
This can be found here
Under "Residential phone tariff information"
and sub heading "How we charge for calls"
This gentleman has clearly no looked at the diagram I sent as an example of my phone charges.
I understand charges are rounded up to the next penny, but why is there an extra penny on charges that are to the full penny and do not require rounding up.
I have posted this in the community so I can be sure [CSA Removed] can see what I’m referring to and perhaps give me a properly considered answer
Excuse my frustration
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page