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Caller id not working

FIXED
MikeGFD
Hooked
Posts: 5
Thanks: 2
Registered: ‎08-10-2018

Caller id not working

Hi,

 

I see this has happened to others. Requested Caller ID at point of order, it shows as active on account. However, incoming calls are not showing a number. Can someone please look? Live chat full as always and long waits on the phone Sad

 

Mike

5 REPLIES 5
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Caller id not working

Hi @maxbrown 

 

Everything does indeed look fine in regards to Caller Display from our side. 

 

Can you confirm you are using a unit which is compatible for this feature? 

 

Thanks,

MoR

MikeGFD
Hooked
Posts: 5
Thanks: 2
Registered: ‎08-10-2018

Re: Caller id not working

Yes, we are using a gigaset N300A IP base station with gigaset C430HX handsets. These showed caller id on BT who we've just switched from.

Thanks 

 

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,199
Thanks: 314
Fixes: 117
Registered: ‎26-03-2018

Re: Caller id not working

Fix

Hi @MikeGFD,

Thanks for confirming this. I've taken a look into this issue today and raised a ticket on your account with a proposed plan of action to resolve this issue. This ticket can be viewed here, and if you have any further queries then please don't hesitate to get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
MikeGFD
Hooked
Posts: 5
Thanks: 2
Registered: ‎08-10-2018

Re: Caller id not working

Thank you. I can confirm that caller id is now showing correctly.

 

Mike

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
Thanks: 9,192
Fixes: 1,478
Registered: ‎21-04-2017

Re: Caller id not working

Glad to hear that Mike!

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team