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disable 1571 voicemail

FIXED
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: disable 1571 voicemail

Hi @clesser, thanks for getting in touch.

 

We've requested the removal of this for you now. Please allow up to 24 hours for this to take effect.

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
ian2134
Newbie
Posts: 2
Registered: ‎18-03-2020

Re: disable 1571 voicemail

Could the 1571 voice mail feature be disabled on my account as well please?

 

Thanks

Oldie
Newbie
Posts: 3
Registered: ‎23-03-2020

Re: disable 1571 voicemail

Hi,

Can the voicemail service be taken off my account, please?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,904
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: disable 1571 voicemail

@ian2134 Thanks for getting in touch. That's been requested for you now and should be removed within the hour

 

@Oldie I can see you requested this yourself and it's no longer active. 

 

Let us know if theres anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ian2134
Newbie
Posts: 2
Registered: ‎18-03-2020

Re: disable 1571 voicemail

Thank you, sorted now!

adream
Dabbler
Posts: 11
Registered: ‎16-07-2014

Re: disable 1571 voicemail

Could the 1571 voice mail feature be disabled on my account as well please?

mannersh
Newbie
Posts: 2
Thanks: 1
Registered: ‎10-04-2020

Re: disable 1571 voicemail

Hi, we also have an phone with answermachine so need to turn off the plusnet 1571 voicemail. Unfortunately the marked fix in this thread (back in 2012) does not work now - although there is a dashboard for adding/removing line features, voicemail cannot be removed this way as there is no tick box to remove it. Please could you help? Many thanks

198kHz
Seasoned Hero
Posts: 5,730
Thanks: 2,774
Fixes: 41
Registered: ‎30-07-2008

Re: disable 1571 voicemail

@mannersh Welcome to the forum. 🙂

 

1571 cuts in after 7 rings, so as a temporary measure, can your answering machine be set to cut in sooner?

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
mannersh
Newbie
Posts: 2
Thanks: 1
Registered: ‎10-04-2020

Re: disable 1571 voicemail

@198kHz  Thank you for that tip - we have checked our answermachine settings and it is now set to kick in after 5 rings. We've tested it and the phone's built-in answermachine is now working. Thanks for the quick fix!   We would still prefer it if 1571 voicemail is turned off though - no rush at all.  Hope you have a good Easter and stay safe.

198kHz
Seasoned Hero
Posts: 5,730
Thanks: 2,774
Fixes: 41
Registered: ‎30-07-2008

Re: disable 1571 voicemail

@mannersh Thanks for update. Be distant - and safe. 🙂

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)