Where is PlusNet ‘Help & Support’?

[#1]

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@TonyN wrote:

@MisterW

So, as I understand it, the final answer based on all the help I’ve received on this thread is:

TO PRESERVE A LANDLINE NUMBER, FULL FIBRE MUST BE INSTALLED AND CONFIRMED BEFORE STARTING TO PORT THE NUMBER

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No, you have this the wrong way around.

You can port the number first to a VoIP provider without risking losing the number. What will happen is that it will automatically close your Plusnet account and anything email related that has not been ported to Greenby will be deleted.

So the purpose is to preserve the Plusnet account, not the phone number.

[#2]

Iorgot to mention that porting the phone number first and triggering the cancellation of the Plusnet contract would also trigger Early Termination cCharges if you are still in contract.

The plus side of transferring the number first is the same as if you move the phone and broadband contract to a single provider, that is, the move to VoIP is almost seamless. Waiting until the number is placed in quarantine and recovered by the VoIP provider will take several days, during which time the phone will be dead.