Where is PlusNet ‘Help & Support’?

[#1]

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@TonyN wrote:

@MisterW

So, as I understand it, the final answer based on all the help I’ve received on this thread is:

TO PRESERVE A LANDLINE NUMBER, FULL FIBRE MUST BE INSTALLED AND CONFIRMED BEFORE STARTING TO PORT THE NUMBER

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No, you have this the wrong way around.

You can port the number first to a VoIP provider without risking losing the number. What will happen is that it will automatically close your Plusnet account and anything email related that has not been ported to Greenby will be deleted.

So the purpose is to preserve the Plusnet account, not the phone number.

[#2]

Iorgot to mention that porting the phone number first and triggering the cancellation of the Plusnet contract would also trigger Early Termination cCharges if you are still in contract.

The plus side of transferring the number first is the same as if you move the phone and broadband contract to a single provider, that is, the move to VoIP is almost seamless. Waiting until the number is placed in quarantine and recovered by the VoIP provider will take several days, during which time the phone will be dead. 

[#3]

@Baldrick1

Since you posted your kind advice, I’ve spoken to both PlusNet and BT, at great length, to no effect. Continual pressure to go to BT and pass the parcel between the two with either nonsensical or contradictory suggestions.

I haven’t yet migrated my blogs hosted on the cccgi.username.plus.com server at PlusNet to Mythic Beasts, but will be doing so.

As I understand it, porting the phone to A&A before FF is installed on 11^th Aug would ensure that I retain the landline number but it will close my PlusNet account with loss of any data on their servers. Blogs outstanding email RIP!

At present I see no alternative to allowing the FF installation to go ahead next week and then hope that A&A can port the landline number while it is in quarantine. I have contacted them and this is their suggestion but …?

It looks to me like a choice between possible disaster and certain disaster, and yet BT tell me that if I do nothing I will loose the landline anyway soon anyway.

[#4]

@TonyN 

I haven’t yet migrated my blogs hosted on the cccgi.username.plus.com server at PlusNet to Mythic Beasts, but will be doing so.

You'll have a problem with that at the moment, ccgi space is inaccessible!

https://community.plus.net/t5/Everything-else/ccgi-webspace-not-responding/m-p/2054290

[#5]

@MisterW

I can access  the blogs and the site via FileZilla OK this morning. Am about to do backups using ,All-in-one WP migration and backup. Already have a full FileZilla dump from the webspace.

[#6]

@TonyN 

I can access  the blogs and the site via FileZilla OK this morning

that's odd , I checked before I posted (and again now) and ccgi.<myaccount>.plus.com does not resolve !

Maybe its just some accounts affected ?

[#7]

@MisterW

Anyway, have now got export/backup files via All-in-One WP migrate and backup and about to set up account at Mythic Beasts after prompt and useful answers to some questions.

[#8]

Do let us know how it goes.

[#9]

@MisterW

Will do, but floundering at the moment after 10 years of not having to deal with the mechanics of WordPress.

[#10]

I'm afraid I cant be much help with Wordpress. 

[#11]

@MisterW , @Baldrick1 and others

The FF installation on 11^th Aug went well with a very pleasant and helpful – if rather inexperienced – young engineer bravely confronting a job that was anything but standard. The new arrangement with a router (Hub2) and access point (Tp Link VR2100) delivering full 74mbps speed and reliability too throughout the  house.

A&A were good dealing with the landline number porting. This was successfully completed this morning after a couple of days (on and off) wresting with the anything but user-friendly Grandstream interface. In the end AI produced the answers.

Incidentally, OpenReach left the copper installation in place and it continued to work for a few hours after they left. I wonder why it had to be cut off before VoIP was set up other than because a customer wouldn’t go the BT/EE way? We’re paid up until the end of Sept.

I am still working on the migration of my blogs to Mythic Beasts which has been made hideous by my having forgotten everything I ever knew about the ins and outs of WordPress and having to fit it in between lots of other jobs. However MB support is, as someone said, superb: quick, patient about dumb questions, and responses in writing! Hope to get it done soon.

Immensely grateful for all the help and encouragement I received here!

[#12]

@TonyN 

Thanks for letting us know. Good to hear the install went well.

Brian

Edit : Did the bees survive the experience?