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We need a line test

Orca
Hooked
Posts: 6
Registered: ‎15-09-2021

We need a line test

Hi.  Our phone line is down but the broadband is working.  We have tried all the troubleshooting advice including slotting the line into the back face of the master socket and changing the handset but the line is still dead.  Is there a link on the website so we can test the line?

Thanks for your help.

8 REPLIES 8
jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: We need a line test

@Orca there is no user-accessible test - use this link to report: https://www.plus.net/help/report-a-problem/phone/

John
Orca
Hooked
Posts: 6
Registered: ‎15-09-2021

Re: We need a line test

Thank you for your reply.  Yes, seen this page but not appropriate for us.

jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: We need a line test

Why not ? you have said the phone is dead, but the Broadband is working. This suggests that the phone Side of you circuit is damaged, therefore a phone fault report is in order.

Do you mean the cable is physically down?

John
Orca
Hooked
Posts: 6
Registered: ‎15-09-2021

Re: We need a line test

No, you were asking us to phone Plusnet when we had no working phone!  We have now filed a report using a neighbours phone.  Thank you for your help.

jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: We need a line test

OK - so you don't have/use mobiles then?

John
Orca
Hooked
Posts: 6
Registered: ‎15-09-2021

Re: We need a line test

I've never had a mobile..correct...still some dinosaurs walking the earth haha  A form of e-mail fault report I could have managed but Plusnet do not recognise the difficulties of older people like myself.  Best wishes.

jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: We need a line test

OK

John
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: We need a line test


@Orca wrote:

I've never had a mobile..correct...still some dinosaurs walking the earth haha  A form of e-mail fault report I could have managed but Plusnet do not recognise the difficulties of older people like myself.  Best wishes.


There used to be a web site telephone fault bot which could be used to kick off a line fault test.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.