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Phone line down

bertmay
Grafter
Posts: 33
Thanks: 1
Registered: ‎28-07-2009

Phone line down

Who do I call if the overhead phone line to the house is brought down by a tree, do I call plusnet or BT/openreach?

2 REPLIES 2
jab1
Legend
Posts: 17,282
Thanks: 5,573
Fixes: 259
Registered: ‎24-02-2012

Re: Phone line down

Townman
Superuser
Superuser
Posts: 23,209
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: Phone line down

Personally I’d do the above and call Plusnet.

Once Plusnet knows about the problem, if Openreach’s repair is protracted automatic compensation will become payable.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.