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caller display not working after line house move

poxihen
Newbie
Posts: 2
Registered: ‎29-04-2023

caller display not working after line house move

After a number of problems of Plusnets making we were eventually able to move our phone line and number to our new address. Broadband and phone are both working but caller display, although active on our account is not.

Any suggestions of which bit of Plusnet to kick to get it working as it did at our old address?

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: caller display not working after line house move

Hi @poxihen

I'm really sorry to hear about what has happened.

I've manually added caller display onto your line, so it should start working within 24 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
poxihen
Newbie
Posts: 2
Registered: ‎29-04-2023

Re: caller display not working after line house move

Many thanks, all working as it should now.

Shame I needed to give Plusnet a kick to get what should have been done, done.