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Voicemail

FIXED
gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,552
Fixes: 17
Registered: ‎02-08-2007

Voicemail

Added voice mail to my list of options.

Confirmation email to say it had been added.

Unfortunately not working for me.....There is no dialling tone on my phone since it was added, the phone rings if someone calls but you cannot hear them and they cannot hear you.

Will simply go back to options and cancell voice mail.

We are born into history and history is born into us.
2 REPLIES 2
gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,552
Fixes: 17
Registered: ‎02-08-2007

Re: Voicemail

Looks like canceling is not that straightforward, assumed I could go back in and do that on the main page.

Can someone at PN either cancell this service for me or advise me how to cancell it as I have no landline phone.

Thanks

We are born into history and history is born into us.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: Voicemail

Fix

While I'm not confident that voicemail is the cause for the no dial tone on your phone handset, you can remove call features directly via your account. I've attached a screenshot (Of my account) showing this below from the add call features section:

Here's also a direct link: https://www.plus.net/plustalk/index.php?page=wlr_remove_call_features

With regards to the problem with your phone service could you try the steps here: https://www.plus.net/help/phone/phone-line-troubleshooting/ letting us know how it goes please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team