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1571 service

Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

1571 service

How does the 1571 service work ?

I do not see it listed as one of the extras available.

If you have a ansaphone which picks up messages will 1571 still work.

Perhaps someone can enlighten me on this subject.

Thank you


We are born into history and history is born into us.
Posts: 630
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: 1571 service

If it is on then a caller is taking to voicemail after a number of seconds. They are then asked to leave a message. When you have a message the dailing tone changes to a beep.

That is the way that it worked last time I had it turned on.


I turned it off because my answerphone is enough for me and it really annoyed me!


ps BT seem to charge extra for it but it is shown as free on Plusnet

Community Gaffer
Community Gaffer
Posts: 26,539
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Registered: ‎21-04-2017

Re: 1571 service

I believe 1571 often kicks in before a phone handset's answering machine.

This would basically mean that people will be leaving messages on the BT server as opposed to your handset.

If you want to add the service I'd recommend following the link @daveplus provided.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 1,217
Thanks: 84
Fixes: 3
Registered: ‎05-04-2009

Re: 1571 service

Basic answer, both 1571 and a phone based system can be attached to a line.

However, normally each will (effectively) count the number of "rings" and grab the line when the required number have occurred. The one notable exception is that 1571 will immediately accept a call if the line is "off hook" and cannot accept the call.

If your answerphone has a setting to vary the number of rings before answering, you may be able to set it to answer before or after 1571 would respond.


Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Seasoned Hero
Posts: 5,724
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Registered: ‎30-07-2008

Re: 1571 service

BT's 1571 is what Plusnet call Voicemail.

BT's Call Minder is what Plusnet call Voicemail Extra.

The latter has extra facilities, including the option to change the number of rings before answering the call (1571/Voicemail default is seven).

Murphy was an optimist
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