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Plusnet Phone Line

buzzwoody
Dabbler
Posts: 11
Registered: ‎03-02-2013

Plusnet Phone Line

After a comment by a friend, I find my Phone Number is no longer in BT's Phone Directory. I gather from Plusnet that when a number transfers to them it automatically becomes ex directory.
They will have it put back in a years time, but my feeling is, surely we should be told about this prior to transferring to Plusnet, not a word was said to me. Shocked
2 REPLIES 2
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Plusnet Phone Line

Hi there,
Just checked with our provisioning team and it seems it is the case, really sorry you weren't asked about this. I believe the decision was made due to the number of people requesting to be ex-directory which is by far the majority.
I realise your number won't show in the phone book until the next edition is delivered, but it should be available in the online edition from within a couple of days of the order completing if that helps?
buzzwoody
Dabbler
Posts: 11
Registered: ‎03-02-2013

Re: Plusnet Phone Line

Thanks Matt. Maybe a question to ask in the future when Numbers are taken over by you - appreciate prompt response.