cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Call Protect not working

FIXED
Quiller
Hooked
Posts: 5
Registered: ‎23-02-2015

Plusnet Call Protect not working

I got a phone call today that I wanted to block, so after I ended the call I dialled 1572 expecting to hear the menu (as happened previously). However, there was just silence. I have checked that Call Protect is activated in my Phone Account and it certainly has the little green box there so it appears that it is.

 

Does anyone know what is going on and how I can get PCP working again?

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Plusnet Call Protect not working

It's possible that the feature may not be active on our back end systems.

Mind sending me a PM with your telephone number so I can check?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Plusnet Call Protect not working

Fix

Apologies for the delay in getting back to you.

It looks like the call feature is active on the line so I'm going to remove it then re-add it as that usually fixes these type of problems. We'll let you know when it's re-added.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Quiller
Hooked
Posts: 5
Registered: ‎23-02-2015

Re: Plusnet Call Protect not working

Tried it just now and it is working again. Thanks.

 

Mav
Moderator
Moderator
Posts: 22,287
Thanks: 4,700
Fixes: 512
Registered: ‎06-04-2007

Re: Plusnet Call Protect not working

Moderator's note by Mike (Mav): I have changed the fix to @Gandalf as per message #3.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Plusnet Call Protect not working

Happy to hear that!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet