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Phone line dead?

FIXED
Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Phone line dead?

My phone line has gone dead and I cannot make or receive calls. I have tried 2 phones and nothing, yet both phones work fine on nieghbours line. I'm not even getting a dial tone. I have tried the troubleshooter and according to the site, there are no issues in this area, but need this sorting soon as possible because of partners ill health. Can this be looked into please?

Thanks.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
14 REPLIES 14
Kdog
Aspiring Pro
Posts: 160
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Registered: ‎26-01-2018

Re: Phone line dead?

No issues in the area, but they only tend to show multi line issues, not single services.

Most likely a line fault if it's just gone like that. Usual steps, give it a go in the test socket (I think PN have dropped this from their diags now and just take the hit if a fault is proven internal wiring) but get it logged with PN.

I'd phone this one in as well if there are health implications to look if you'd qualify for the priority repair-if that's not logged on your account already raising online will treat it as a normal case. Give 0800 432 0200 a bell and get them on it. Staff on these forums aren't too common these days.
Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Phone line dead?

Already tried it in the test socket, that was the first move. So took phone to next doors and it works fine. They don't open till 9 this morning so yes, they will be getting a call. 👍

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Townman
Superuser
Superuser
Posts: 17,655
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Registered: ‎22-08-2007

Re: Phone line dead?

Did you try the phone trouble shooter (see the link below) and select "No dial tone"?  That should have run a line test ... and hopefully found and reported a fault ... unless the fault indicated that a home visit is required (an error occurred) ... which needs to be booked with the support centre.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Phone line dead?

Yes I went through the test etc. but that proved to be 'inconclusive'. I have phoned the issue in and was told that there is a fault and that it should be resolved in 3 days.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,294
Thanks: 6,870
Fixes: 1,141
Registered: ‎21-04-2017

Re: Phone line dead?

Fix

Hi Pete, I'm sorry to see your phone's stopped working.

I can see line tests have shown what's known as a dis one leg in network fault which means one side of the line's faulty. An engineer should be investigating anytime before the close of play on 09/06/21 23:59:59 so it could be sooner, depending on engineer availability in the area to pick the task up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Phone line dead?

Thank you. 👍

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Phone line dead?

Now that's just made me chuckle.,, This fixed my problem? bit previous isn't it? It isn't fixed yet. 😂

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Thrall
Seasoned Pro
Posts: 567
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Registered: ‎28-09-2020

Re: Phone line dead?

@Pete11 But the topic isn’t showing as fixed? I suspect you may be seeing the fix button you can click on when you feel it is fixed? Wink

Townman
Superuser
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Registered: ‎22-08-2007

Re: Phone line dead?

More to the point click the THIS FIXED IT on the post which FIXED the problem.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pete11
Seasoned Pro
Posts: 893
Thanks: 261
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Registered: ‎17-02-2017

Re: Phone line dead?

Yep, you're right. I blame a certain chap called John Smith, he spiked my can of beer with alcohol. DOH!!!DOH!!!

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,294
Thanks: 6,870
Fixes: 1,141
Registered: ‎21-04-2017

Re: Phone line dead?

Hey, John Smith is innocent. Grin

Although I don't actually like beer. ‌Roll_eyes

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Phone line dead?

😂

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
Seasoned Pro
Posts: 893
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Phone line dead?

Forgot to update this. Problem now solved and phone line is working again.

 

Thanks all. 👍

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,294
Thanks: 6,870
Fixes: 1,141
Registered: ‎21-04-2017

Re: Phone line dead?

Awesome and thanks for the confirmation @Pete11 

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team