Phone line dead but broadband still working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Phone line dead but broadband still working
Phone line dead but broadband still working
08-08-2015 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I shall go round with some spare ADSL filters and a corded handset to look for anything obvious before reporting the fault for her, but in the meantime does anyone have an 'instant' diagnosis of what this fault could be?
Re: Phone line dead but broadband still working
08-08-2015 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Gus Check that her phoneline isn't getting slammed.
Luckily it's nothing as bad as that. Looks like a loop fault (no engineer required). ERT is 12/08/15 23:59:59.
I've set up a ticket and emailed the concerned customer advising what I've done.
Matty
Re: Phone line dead but broadband still working
08-08-2015 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
usually a receiver off the hook or a fault on the extension wiring, when you ring the number
it usually gives an engaged tone
HTH
Cheers
Re: Phone line dead but broadband still working
08-08-2015 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: 2u2me Don`t think he can confirm not to take a filter , but a loop fault is like a short circuit,
usually a receiver off the hook or a fault on the extension wiring, when you ring the number
it usually gives an engaged tone
Dialling her number produces the usual ringing tone at the caller's end, but nothing at the receiving end (goes to voicemail eventually.).
Thanks for the assistance - will probably go and check things over and change the filters as a precaution anyway.
Re: Phone line dead but broadband still working
08-08-2015 5:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
08-08-2015 11:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone line dead but broadband still working
13-08-2015 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I also note that her PlusNet current line speed is 0.7Mb (normally at least 10 times that) so I'm assuming that although still working her broadband is probably only doing so on one wire.
Didn't think it was necessary to mention it, but this landline connection is vital for her to keep in touch with her 93 year old mother, and this is causing some distress, and much inconvenience and additional expense in mobile charges.
Can someone provide an update as to what, if anything, is being done to fix this fault please?
Re: Phone line dead but broadband still working
13-08-2015 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
not required? a loop fault is like a short circuit but with resistance, either on
equipment or wiring, and in my day needed manual intervention
Re: Phone line dead but broadband still working
13-08-2015 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully her PlusNet Line speed will recover quickly after what has presumably been 6 days of DLM battering.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Phone line dead but broadband still working