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Phone is dead, broadband is ok, how can I report it?

euclid
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-05-2009

Phone is dead, broadband is ok, how can I report it?

My phone is not working. I can't find a way to report it online.

 

Edit: I should mention that I tried the online phone line test, but that gives an error message.

7 REPLIES 7
jab1
Aspiring Legend
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Registered: ‎24-02-2012

Re: Phone is dead, broadband is ok, how can I report it?

This may help - or may not - https://www.plus.net/help/phone/phone-line-troubleshooting/ but now you've posted, the Help Team should pick it up.

John
198kHz
Seasoned Hero
Posts: 5,636
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Registered: ‎30-07-2008

Re: Phone is dead, broadband is ok, how can I report it?

Have you tried the help page here ?

Murphy was an optimist
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euclid
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-05-2009

Re: Phone is dead, broadband is ok, how can I report it?

Yes I tried the line test thing. That has never worked for me, I just get the 'Oops, something went wrong' error message.

Gel
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Registered: ‎02-08-2007

Re: Phone is dead, broadband is ok, how can I report it?

jab1
Aspiring Legend
Posts: 12,255
Thanks: 3,895
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Registered: ‎24-02-2012

Re: Phone is dead, broadband is ok, how can I report it?

@euclid Check your 'Questions' on the Members Centre - it may have raised a fault, the report is misleading.

John
198kHz
Seasoned Hero
Posts: 5,636
Thanks: 2,651
Fixes: 38
Registered: ‎30-07-2008

Re: Phone is dead, broadband is ok, how can I report it?

https://www.plus.net/wizard/?p=search

Murphy was an optimist
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BT technician (Retired)
euclid
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-05-2009

Re: Phone is dead, broadband is ok, how can I report it?

Yes, there is a fault report on there. Thanks.