Phone is dead, broadband is ok, how can I report it?
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Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:38 PM - edited 18-06-2020 5:43 PM
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My phone is not working. I can't find a way to report it online.
Edit: I should mention that I tried the online phone line test, but that gives an error message.
Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:42 PM
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This may help - or may not - https://www.plus.net/help/phone/phone-line-troubleshooting/ but now you've posted, the Help Team should pick it up.
Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:42 PM
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Have you tried the help page here ?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:47 PM
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Yes I tried the line test thing. That has never worked for me, I just get the 'Oops, something went wrong' error message.
Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:49 PM
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Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:49 PM - edited 18-06-2020 5:50 PM
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@euclid Check your 'Questions' on the Members Centre - it may have raised a fault, the report is misleading.
Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 5:51 PM
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https://www.plus.net/wizard/?p=search
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Phone is dead, broadband is ok, how can I report it?
18-06-2020 6:21 PM
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Yes, there is a fault report on there. Thanks.
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