cancel
Showing results for 
Search instead for 
Did you mean: 

Phone is dead, broadband is ok, how can I report it?

Highlighted
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-05-2009

Phone is dead, broadband is ok, how can I report it?

My phone is not working. I can't find a way to report it online.

 

Edit: I should mention that I tried the online phone line test, but that gives an error message.

7 REPLIES 7
Highlighted
Hero
Posts: 4,737
Thanks: 1,575
Fixes: 47
Registered: ‎24-02-2012

Re: Phone is dead, broadband is ok, how can I report it?

This may help - or may not - https://www.plus.net/help/phone/phone-line-troubleshooting/ but now you've posted, the Help Team should pick it up.

John
Highlighted
Hero
Posts: 4,651
Thanks: 1,330
Fixes: 25
Registered: ‎30-07-2008

Re: Phone is dead, broadband is ok, how can I report it?

Have you tried the help page here ?

With the coming of old age, you will know all the answers; but nobody will ask any of the questions any more
Highlighted
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-05-2009

Re: Phone is dead, broadband is ok, how can I report it?

Yes I tried the line test thing. That has never worked for me, I just get the 'Oops, something went wrong' error message.

Highlighted
All Star
Posts: 1,974
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: Phone is dead, broadband is ok, how can I report it?

Highlighted
Hero
Posts: 4,737
Thanks: 1,575
Fixes: 47
Registered: ‎24-02-2012

Re: Phone is dead, broadband is ok, how can I report it?

@euclid Check your 'Questions' on the Members Centre - it may have raised a fault, the report is misleading.

John
Highlighted
Hero
Posts: 4,651
Thanks: 1,330
Fixes: 25
Registered: ‎30-07-2008

Re: Phone is dead, broadband is ok, how can I report it?

https://www.plus.net/wizard/?p=search

With the coming of old age, you will know all the answers; but nobody will ask any of the questions any more
Highlighted
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-05-2009

Re: Phone is dead, broadband is ok, how can I report it?

Yes, there is a fault report on there. Thanks.