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How do I report a problem with my phone when my phone does not work?

DavidGraham
Interested
Posts: 2
Registered: ‎18-06-2020

How do I report a problem with my phone when my phone does not work?

I have tried to phone to report the problem but my phone keeps cutting out after a minute - so there is no time to get through to customer services. I tried emailing but the automatic reply said to phone. How do I report a problem with my phone when my phone is not working! There must be an email I can send to, or a message system I can use? 

3 REPLIES 3
jab1
Aspiring Legend
Posts: 11,280
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: How do I report a problem with my phone when my phone does not work?

@DavidGraham Welcome to the forums. Now you've reported the problem here, it should get picked up by one of the Help Team, but as a further step, try following this: https://www.plus.net/help/phone/phone-line-troubleshooting/

John
DavidGraham
Interested
Posts: 2
Registered: ‎18-06-2020

Re: How do I report a problem with my phone when my phone does not work?

Thanks, I have already looked at that - it doesn't cover my problem.

My fault is intermittent - sometimes a call is OK, sometimes it cuts out. 

jab1
Aspiring Legend
Posts: 11,280
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: How do I report a problem with my phone when my phone does not work?

OK - but have you completed it? If you have, check your questions in 'My Account' on the Members centre -it is possible the test has picked up a problem and generated a report. Sometimes, the system doesn't flag these to you.

John