People say ots a bad line on outgoing call(s)

[#1]

Can you please apologise to David for me
We were discussing my bill & the call just dropped, out of the blue
I have completed a 17070
1. Ringback (Phone rung back)
2. Quietline test (Noise on line)

[#2]

I've just tested your line but it's not identified a fault on the line (that's not to say there isn't one).
Just to be thorough, have you:
- Tried an alternate handset?
- Connected your phone directly into the Test Socket with no other equipment connected to your telephone sockets?
If so, do you still get noise on the 17070 quiet line test?

[#3]

Test(s) carried out in order
1. Corded handset (Noise on line)
2. Corded handset in Test socket (Noise on line)
3. Corded handset in test socket with Recorder to record the noise on the line
There was nothing on the logs that I could see for the time the call dropped
That said
There was another Line drop @ 09:05AM

Quote

Error Apr 3 09:07:47 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 141.136.51.48 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheable Info Apr 3 09:07:02 CONFIGURATION saved by TR69 Info Apr 3 09:06:47 FIREWALL event (1 of 1): deleted rules Warning Apr 3 09:06:47 PPP link up (Internet) [IP ADDRESS REMOVED] Info Apr 3 09:06:46 PPP CHAP Chap receive success : authentication ok Info Apr 3 09:06:44 PPP CHAP Receive challenge (rhost = PTW-AG03) Info Apr 3 09:06:41 PPP CHAP Receive challenge (rhost = bras-red9.cf-c) Info Apr 3 09:06:35 xDSL linestate up (ITU-T G.992.5; downstream: 9721 kbit/s, upstream: 708 kbit/s; output Power Down: 20.9 dBm, Up: 12.2 dBm; line Attenuation Down: 48.0 dB, Up: 27.3 dB; snr Margin Down: 3.5 dB, Up: 5.0 dB) Warning Apr 3 09:06:19 PPP link down (Internet)[IP ADDRESS REMOVED] Info Apr 3 09:06:07 xDSL linestate down Info Apr 3 09:05:35 FIREWALL event (1 of 1): modified rules Info Apr 3 09:05:35 FIREWALL event (1 of 1): created rules Info Apr 3 09:05:35 xDSL linestate down Error Apr 3 08:53:04 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 222.235.204.64 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheable

See also Post#264 for last reported outage although there was 1 yesterday morning approx the same time

Quote

165.60 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheab e 132> Apr  2 09:04:08 PPP link down (Internet)[IP ADDRESS REMOVED] 85> Apr  2 09:04:09 FIREWALL event (1 of 1): created rules 85> Apr  2 09:04:09 FIREWALL event (1 of 1): modified rules 39> Apr  2 09:04:22 PPP CHAP Receive challenge (rhost = bras-red9.cf-c) 39> Apr  2 09:04:22 PPP CHAP Receive challenge (rhost = PCL-AG06) 38> Apr  2 09:04:23 PPP CHAP Chap receive success : authentication ok 132> Apr  2 09:04:23 PPP link up (Internet) [IP ADDRESS REMOVED] 85> Apr  2 09:04:24 FIREWALL event (1 of 1): deleted rules 14> Apr  2 09:04:39 CONFIGURATION saved by TR69 81> Apr  2 09:10:27 FIREWALL icmp check (1 of 1): Protocol: ICMP  Src ip: 75.48 4.80 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheabl

Then there was the deliberate connection drop at 14:44PM when I completed the quiet line test Via the Test socket
looking at the logs
Syslog (noting to indicate why the drop occurred)
DNS Server Trace (nothing to indicate why the drop occurred)
Nslookup Same results as Post #263

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Edit:
Stray [IP ADDRESS REMOVED]

[#4]

I'm most concerned about the noise you've been having on your line initially. Did the noise disappear entirely in the Test Socket?

[#5]

Hi & cheers Chris
Yes the noise did disappear, hence why I cancelled the engineer's appointment on the 18^th, as I felt it would of been a waste of his' / her time if they was unable to detect it at that time.

[#6]

Hmm strange.
So moving onto the drops you've noticed - I wonder, do the drops occur on your broadband when connected into the Test Socket?
I know there's a few drops as highlighted above, but it'd be good to have your connection in there for a few days if possible?

[#7]

To do that I would have to dig out a filter (I currently use a filtered faceplate)
Will update when I have completed that task (sometime later this evening I hope)

[#8]

Thank you

[#9]

Still have not located the filter as yet (been busy & distracted tbh)
Another drop this evening

Quote

Error Apr 3 19:53:13 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 202.118.201.7 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheable Info Apr 3 19:47:44 LOGIN User admin logged in on [HTTP] (from 192.168.1.64) Info Apr 3 19:47:35 CONFIGURATION saved by TR69 Info Apr 3 19:47:20 FIREWALL event (1 of 1): deleted rules Warning Apr 3 19:47:19 PPP link up (Internet) [IP ADDRESS REMOVED] Info Apr 3 19:47:19 PPP CHAP Chap receive success : authentication ok Info Apr 3 19:47:18 PPP CHAP Receive challenge (rhost = PCL-AG01) Info Apr 3 19:47:17 PPP CHAP Receive challenge (rhost = bras-red9.cf-c) Info Apr 3 19:47:04 FIREWALL event (1 of 1): modified rules Info Apr 3 19:47:04 FIREWALL event (1 of 1): created rules Warning Apr 3 19:47:04 PPP link down (Internet) [IP ADDRESS REMOVED] Info Apr 3 19:32:29 LOGIN wireless station [xx:xx:xx:xx:xx:xx] can't get authorized. Info Apr 3 17:49:08 LOGIN User admin logged in on [HTTP] (from 192.168.1.64) Info Apr 3 17:47:49 LOGIN User admin logged in on [HTTP] (from 192.168.1.64) Info Apr 3 17:41:01 SNTP Synchronised again to server: 212.159.13.49 Error Apr 3 17:35:14 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 14.45.63.195 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheable

Syslog / Config trace are not showing anything new

[#10]

Just replaced filtered faceplate with a dangley ADSL filter that was supplied with the USB TG582n

Quote

Info Apr 4 00:07:07

[#11]

Not long since I had another outage

Quote

Error Apr 4 15:33:29 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 75.145.229.89 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Host Unreacheable Info Apr 4 15:32:10 CONFIGURATION saved by TR69 Info Apr 4 15:31:55 FIREWALL event (1 of 1): deleted rules Warning Apr 4 15:31:54 PPP link up (Internet) [IP ADDRESS REMOVED] Info Apr 4 15:31:54 PPP CHAP Chap receive success : authentication ok Info Apr 4 15:31:53 PPP CHAP Receive challenge (rhost = PTN-AG01) Info Apr 4 15:31:53 PPP CHAP Receive challenge (rhost = bras-red9.cf-c) Info Apr 4 15:31:33 FIREWALL event (1 of 1): modified rules Info Apr 4 15:31:33 FIREWALL event (1 of 1): created rules Warning Apr 4 15:31:33 PPP link down (Internet) [IP ADDRESS REMOVED] Error Apr 4 15:08:21 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 1.173.242.181 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheable Error Apr 4 14:50:41 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 200.35.32.34 Dst ip: [IP ADDRESS REMOVED] Type: Time Exceeded Code: Time to Live exceeded in Transit

Is there anything showing your end, as to why this is happening & gradually getting worse ?? ?? ?

[#12]

Just checked & another drop (however not a DSL drop)

Quote

<81> Apr  6 18:37:18 FIREWALL icmp check (1 of 1): Protocol: ICMP  Src ip: 76.191.33.34 Dst ip: [IP ADDRESS REMOVED] Type: Destination Unreachable Code: Port Unreacheable <102> Apr  6 18:47:10 SNTP Synchronised again to server: 212.159.13.50 <102> Apr  7 00:47:09 SNTP Synchronised to server: 212.159.6.9 <132> Apr  7 06:46:09 PPP link down (Internet) [IP ADDRESS REMOVED] <85> Apr  7 06:46:09 FIREWALL event (1 of 26): created rules <85> Apr  7 06:46:09 FIREWALL event (1 of 16): modified rules <39> Apr  7 06:46:22 PPP CHAP Receive challenge (rhost = bras-red9.cf-c) <39> Apr  7 06:46:23 PPP CHAP Receive challenge (rhost = PTW-AG01) <38> Apr  7 06:46:24 PPP CHAP Chap receive success : authentication ok <132> Apr  7 06:46:25 PPP link up (Internet) [IP ADDRESS REMOVED] <85> Apr  7 06:46:25 FIREWALL event (1 of 1): deleted rules <14> Apr  7 06:46:40 CONFIGURATION saved by TR69 <102> Apr  7 06:47:09 SNTP Synchronised again to server: 212.159.6.9 <81> Apr  7 06:54:55 FIREWALL icmp check (1 of 1): Protocol: ICMP  Src ip: 110.172.53.81 Dst ip: [IP ADDRESS REMOVED] Type: Time Exceeded Code: Time to Live exceeded in Transit

I will send the logs via email to Matt as I have done before, although I can not see what could of caused it

[#13]

Which Matt?

[#14]

Sorry my bad, I keep forgetting that there is more than 1 Matt in PN towers
Matt Turner

[#15]

If the DSL issues are caused by the bad line, there won't be much that Matt can do!