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People say ots a bad line on outgoing call(s)

TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

People say ots a bad line on outgoing call(s)

I spoke to a couple of people via outgoing calls today , that have said they have a job to hear & understand me as it is a bad line.
I have tested with both corded & cordless phones & have completed a 17070 quiet line test
I have recorded the quiet line test & there is definitely interference of some kind, however you may have to turn up the volume to hear it.
I have started a Ticket #82827889
With more information
Not had any incoming calls since to test with 
40 REPLIES 40
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: People say ots a bad line on outgoing call(s)

Hi TORPC,
I can see that the ticket has been raised on your account. Our Faults team will carry out an investigation and will pop an update on the ticket as soon as possible.
I'm sorry for any inconvenience caused.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Cheers Lynn Smiley
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Just a quick update
Received call from PN to arrange BTOpenreach engineer for Wednesday between 8 - 1
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: People say ots a bad line on outgoing call(s)

Great, thanks for the update! I hope it's resolved for you on Wednesday! Smiley
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Fingers Crossed as I have had umpteen rubbish BTO for a speech clipping phone fault over several months, that they claimed was unfixable when I was with my previous ISP, plus they came here with faulty equipment then claimed they could not find a fault, after I had to let the BTO use my corded phone so he could here his colleague, then had a cheek to attempt to bill me (however my ISP put pay to that idea) 
It was all documented via their forum & makes interesting reading into the history of a brand new line, that was brought in to supply me in the 1st instance
If PN or BTO requires that info the I will dig out the links for you / them
Albeit on a 30ft + aluminum  cable from the DP ========> DP =========> Master Socket. that does pick up a lot of REIN, that BTO would not change to copper.
Even though BTO claimed to OFCOM that they do not use aluminum cable
I can not find the links atm
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Hi  Linn
All seems to be working fine again atm
Just completed another quiet line test & came back all clear
I have just phoned to cancel the engineer, so that we can monitor it further, incase it was a one off interference issue, or it might of coincided with works in the cabinet etc
Can you please check that the engineer has been canceled for tomorrow
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: People say ots a bad line on outgoing call(s)

I've just checked and It's definitely been cancelled for you.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Cheers Chris Smiley
I will monitor & report back if the issue re-appears
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Outgoing calls are affected again,
The problem is that the person(s) on the other end have problems understanding & hearing caller(s) from this end
However incoming calls from the same number(s) are not affected
Just completed quiet line tests with both corded & cordless phones & all clear atm
Would it be worth me completing any of the other tests, from my end ?Huh
1. Ringback (COMPLETED)
2. Quiet Line Tests (COMPLETED (All Clear)
3. Fast test
4. Fast cleanse
Perhaps I was to quick to dismiss the engineer for the noise rectifying itself, atm
Will still monitor & see how it goes
I did have an outage earlier that may help to explain things a wee bit
Quote
Info Mar 19 10:37:53 LOGIN User admin logged in on [HTTP] (from 192.168.1.76)

Info Mar 19 10:31:31 CONFIGURATION saved by TR69

Info Mar 19 10:31:16 FIREWALL event (1 of 1): deleted rules

Warning Mar 19 10:31:16 PPP link up (Internet) [IP ADDRESS REMOVED]

Info Mar 19 10:31:15 PPP CHAP Chap receive success : authentication ok

Info Mar 19 10:31:15 PPP CHAP Receive challenge (rhost = PTW-AG04)

Info Mar 19 10:31:14 PPP CHAP Receive challenge (rhost = bras-red9.cf-c)

Info Mar 19 10:31:01 FIREWALL event (1 of 1): modified rules

Info Mar 19 10:31:01 FIREWALL event (1 of 1): created rules

Warning Mar 19 10:31:00 PPP link down (Internet) [IP ADDRESS REMOVED]

Error Mar 19 09:50:14 IDS dos parser : udp flood (1 of 2) : 192.168.1.76 192.168.1.255 0049 UDP 60468->32414



Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: People say ots a bad line on outgoing call(s)

Does this issue only happen with one person in particular or are you able to replicate the issue with different people?
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Hi Chris
so far this has been replicated via only 1 number on both outgoing / incoming calls
Will continue to monitor & complete any applicable test(s), for now
2u2me
Pro
Posts: 350
Thanks: 91
Fixes: 2
Registered: ‎27-09-2013

Re: People say ots a bad line on outgoing call(s)

FWIW,
Fast test and Fast cleanse can only be carried out by the engineer, (ID required)
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

Cheers for the update 2u2me Smiley
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: People say ots a bad line on outgoing call(s)

For reference
This mornings outage for a few hours was as a result of a CAT fighting with an underground cable
Guess who won the battle / war, (temporarily as now fixed)
Also next week Friday morning, Western Power will be installing a new electric meter as a result
In respect of the above
I have also replicated the issue with Scottish Power as I called them & (they had trouble hearing & understanding me) then they rang me back & (could hear me as clear as a bell)