cancel
Showing results for 
Search instead for 
Did you mean: 

Noisy Line

DRF
Dabbler
Posts: 17
Registered: ‎27-07-2016

Noisy Line

Looks like noise on our line keeps knocking out the broadband signal.  Tried the online troubleshooter but just get an "Oops, something seems to have gone wrong" message.

 

Any suggestions?

 
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,146
Thanks: 373
Fixes: 117
Registered: ‎22-08-2015

Re: Noisy Line

Hello there,

I'm sorry to hear that you're experiencing noise on your line. If you private message me your username I'll be happy to run a line test for you tomorrow morning.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 2,146
Thanks: 373
Fixes: 117
Registered: ‎22-08-2015

Re: Noisy Line

Thanks for your PM. Testing your line I'm not finding a definitive cause of the crackling. I've raised a ticket on your account with a few checks you can try before we book an engineer. If you would like an appointment please get back to us via the ticket on the account.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff