No phone ticket #83549501
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No phone ticket #83549501
01-04-2014 8:47 AM
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Re: No phone ticket #83549501
01-04-2014 9:43 AM
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I'm very sorry to hear you're having problems with your phone service. I have raised this issue to our suppliers and they have stated that the estimated repair time is 04/04/14 21:00:00. Our Faults team will continue to monitor this for you on Ticket: 83549501.
Re: No phone ticket #83549501
01-04-2014 9:54 AM
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Re: No phone ticket #83549501
01-04-2014 11:00 AM
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Re: No phone ticket #83549501
01-04-2014 11:35 AM
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Re: No phone ticket #83549501
01-04-2014 11:44 AM
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Re: No phone ticket #83549501
01-04-2014 11:58 AM
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Re: No phone ticket #83549501
01-04-2014 12:04 PM
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Re: No phone ticket #83549501
01-04-2014 12:07 PM
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Re: No phone ticket #83549501
01-04-2014 12:11 PM
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Re: No phone ticket #83549501
01-04-2014 12:19 PM
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I appreciate your frustration and I don't want to jump into this too far as Lynn's doing a great job managing it, but our responsibility to you only goes as far as resolving the fault in a reasonable time. As you pay for a residential service, it would not be reasonable for your service provider to cover the costs of providing a fault resolution service equivalent to that of a business service which would have incurred greater subscription costs to the end user.
Re: No phone ticket #83549501
01-04-2014 12:37 PM
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Re: No phone ticket #83549501
01-04-2014 2:50 PM
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Re: No phone ticket #83549501
01-04-2014 4:16 PM
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I've had a look again and can see the fault progressing for you. I'll check back on this for you tomorrow to ensure it's progressing.
I am sorry for the inconvenience caused.
Re: No phone ticket #83549501
03-04-2014 7:05 PM
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