cancel
Showing results for 
Search instead for 
Did you mean: 

Lost my old number

ebony1986
Interested
Posts: 2
Registered: ‎01-02-2017

Lost my old number

I recently moved frm talk talk. plusnet assured my taking my old land line number wouldn't be a problem. A month later I've still no sign of getn my old number bck. Talk talk say I can't get it bck but surely there is a way. Any help wud be greatly appreciated.
5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 184
Registered: ‎27-04-2007

Re: Lost my old number

Hi there,

 

Porting telephone numbers across can be refused by the losing provider unfortunately.

 

I can see that we placed an order yesterday to change your phone number but I'm unsure if the number associated with the order is the one you wanted to move over or not.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Lost my old number

I thought OFCOM had stopped that

ebony1986
Interested
Posts: 2
Registered: ‎01-02-2017

Re: Lost my old number

Hi
The number ends in 936. Talk talk have told me I can't get this number it's gone apparently surely they can't keep a number that I've had for years.is there anything I can do
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Lost my old number

Unfortunately as the line with that number on is ceased, we cannot restore the number. Your order was placed as a new line install, not a transfer (had TalkTalk already cancelled the service?). I'm very sorry about this.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Lost my old number


@ebony1986 wrote:
Talk talk have told me I can't get this number it's gone apparently surely they can't keep a number that I've had for years.

Unfortunately it's only possible to move a number from one provider to another while the number is active and the new provider is taking the service over at the same address.

 

Further to Chris' question of had TalkTalk already cancelled the service?

Were the services at the same address with TalkTalk as they are with us? As it doesn't look like there were any active lines for us to take over, or stopped lines for us to restart, at your address when the account was signed up.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional