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Free calls

joem52
Grafter
Posts: 40
Registered: ‎20-12-2010

Free calls

Why is the Evening & Weekend Plan still stating Free Calls for local & international, on the Call Charges page? didn't they stop on the 4th?
http://www.plus.net/support/phone/home_phone/billing.shtml
6 REPLIES 6
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Free calls

From the link which is relevant for all phone packages
Quote
6. Which calls are free and which calls are chargeable?
Where your call plan allows, you can make free calls to:
   * UK numbers starting with 01, 02 or 03
   * Numbers starting with 0845 and 0870 (except calls to ISP dial-up services and indirect access numbers)
   * The Top 20 International Destinations (and US and Canada mobiles) for 300 minutes each month, or you'll get a 25% international landline calls discount.
   * Our Support Team and Plusnet Home Phone customers (these calls are free at all times on both call plans)
Where is the problem
joem52
Grafter
Posts: 40
Registered: ‎20-12-2010

Re: Free calls

Where is the problem
"We're also making some changes to our pricing and features for our Home Phone service. From 4th January line rental will be £11.99 a month and we'll no longer offer 300 inclusive minutes to our top 20 international destinations for customers on our Talk Evenings & Weekends call plan, or a 25% discount on our call rates to mobiles for customers on our Talk Anytime call plan.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Free calls

Quote
Where your call plan allows, you can make free calls to:
and yours doesn't but others do and that link is for all the phone products not just Evening and Weekend
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Free calls

Looks highly misleading to me.
Anyone not knowing the true situation would interpret terms 5 & 6 as meaning that you get the inclusive international minutes at the appropriate times on the Evening & Weekends tariff.
If you want the best seat in the house, move the cat
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BT technician (Retired)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Free calls

and on my Legacy 240 its very well hidden that I get 0870 but not 0845
glloyd
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Free calls

As usual it's a complete confusing muddle. My billing date was on the 4th yet still shows 300 inclusive foreign calls for evening and weekends. Would it not be nice, nay unique, if PlusNet could make changes that not only they understand but their customers also. If they spent a little less time trying to hide the hidden increases and spent more time making sure they changes they implemented went right.