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? Faulty line

PaulaT2
Browser
Posts: 1
Registered: ‎10-09-2021

? Faulty line

My land line w/o t accept in coming calls and there's no dialling tone. Phone will ring it's partner and vice versa. A y ideas most appreciated.
2 REPLIES 2
mrmitch85
Rising Star
Posts: 75
Thanks: 16
Fixes: 3
Registered: ‎27-01-2020

Re: ? Faulty line

Get a known working, corded telephone, and connect it to the test socket on your BT master socket. (you'll need to remove the 2 front screws to do this).

If there is still no dialtone, you'll need to report the fault to Plusnet who will arrange for Openreach to fix the line fault.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: ? Faulty line

Hi @PaulaT2

I'm sorry to see your phone doesn't work. I've tested your line today and the tests are showing a fault on the line, so I've reported this to our suppliers and we've been given an estimated response time of by 15/09/21 23:59:59 for an engineer to go out and investigate further. We'll provide an update Here as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet