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Dropped line

SteveA
Pro
Posts: 1,835
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Dropped line

My wife is in the US at the moment and today when I was talking to her the line went silent but didn't drop.  I rang off and got the dial tone and when I dialled again all I got was silence   I just tried again but got no ring tone but apparently it was ringing at the other end, and this time I managed to talk to my wife (previously she'd answered but got silence)  Non US numbers seem to be working OK.
Has anyone else experienced this?
4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
Fixes: 183
Registered: ‎27-04-2007

Re: Dropped line

@SteveA,
Let us know if this becomes a regular problem.
A quick test hasn't indicated any issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
SteveA
Pro
Posts: 1,835
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Dropped line

She's home now but she'll be phoning family again soon we'll keep an eye on it.
SteveA
Pro
Posts: 1,835
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Re: Dropped line

Just done it again - line went dead (no dial tone) during a phone call. Rang off, got dial tone, attempted a redail - went to a dead line. Tried again and got through.
This is to a totally different number to the one I was dialling.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Dropped line

Our tests aren't finding a fault although that's not to say there isn't one.
We'd need you to go through the steps listed here http://www.plus.net/support/phone/troubleshooting.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team