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Downloadable Home Phone Bills!

Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Downloadable Home Phone Bills!

Hi guys,
I am very pleased to say that today will see the rollout of a change to our Home Phone billing section.
As of today you will be able to download a csv file of your current months call data. This file can then be opened as a spreadsheet for easy calculations, comparisons etc.
I appreciate this is something that a lot of customers have been asking for for some time, so enjoy! Smiley
44 REPLIES 44
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Downloadable Home Phone Bills!

Cheers for info, Mand.
Just downloaded mine and opened it with my venerable copy of MS Works Smiley
Not applicable

Re: Downloadable Home Phone Bills!

Just downloaded mine into Excel - works fine and thank you.
Smiley
bobboulby
Grafter
Posts: 1,139
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Registered: ‎20-07-2007

Re: Downloadable Home Phone Bills!

Hi, this is great stuff but I've just tried to download last months calls and am getting an error:
Internet Explorer cannot download index.php from portal.plus.net
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

Bob
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Downloadable Home Phone Bills!

Just downloaded file again using Firefox.
bobboulby
Grafter
Posts: 1,139
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Registered: ‎20-07-2007

Re: Downloadable Home Phone Bills!

I'm using IE7. Maybe it's some security setting? Any suggestions?
I don't usually have problems downloading files from web sites.
Bob
pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: Downloadable Home Phone Bills!

I have downloaded all 2007, no doing an anaysis of who my wife call 
paulby
Grafter
Posts: 1,619
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Registered: ‎26-07-2007

Re: Downloadable Home Phone Bills!

@bobboulby
I got the same error message earlier today but managed to download this evening.   I'd wait a bit and try again as it may just be that your records haven't been processed yet and aren't available (there's likely a script that runs through all the accounts and formats the data to csv and it just hasn't got to yours yet!).
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Downloadable Home Phone Bills!

Ok thanks. Nice to know it's not just me. I've just downloaded a file from microsoft.com so whatever my problem is, it seems to be peculiar to PlusNet.
Bob
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Downloadable Home Phone Bills!

Still not working this morning - any ideas?
Bob
Mand
Grafter
Posts: 5,560
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Registered: ‎05-04-2007

Re: Downloadable Home Phone Bills!

I'll take a look at this for you shortly Bob.
bobboulby
Grafter
Posts: 1,139
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Registered: ‎20-07-2007

Re: Downloadable Home Phone Bills!

Thanks Mand, much appreciated.
Bob
paulby
Grafter
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Registered: ‎26-07-2007

Re: Downloadable Home Phone Bills!

@bobboubly
An update on what I posted yesterday.
I can get the CSV to download at home on a PN connection. 
I get the same error as you on the PC here at work.
@Mand
Screenshot attached if it helps any!
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Downloadable Home Phone Bills!

Hmm strange.
I get the same error reported here in IE7, but it works fine in Firefox.
We've replicated it on a couple of accounts internally, so I'm raising a problem now.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Downloadable Home Phone Bills!

Just tried IE7 and got the error message.