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Disable 1571 voicemail

cdhinton
Newbie
Posts: 6
Thanks: 1
Registered: ‎09-06-2016

Disable 1571 voicemail

Hi all,

 

Is there a way to disable 1571 voicemail? I have an answerphone so don't really want to have to check two places for messages. Can't find an option in the home phone control panel, though.

 

Thanks in advance.

8 REPLIES 8
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,648
Fixes: 38
Registered: ‎30-07-2008

Re: Disable 1571 voicemail

If you're on this page - https://www.plus.net/plustalk/index.php?page=wlr_my_account

it's the third tab, Call Features, below the words Home Phone Control Panel. Untick Voicemail.

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cdhinton
Newbie
Posts: 6
Thanks: 1
Registered: ‎09-06-2016

Re: Disable 1571 voicemail

Thanks - it isn't ticked, though, and doesn't appear on the list of features to remove 😕 

 

 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Disable 1571 voicemail

Hi @cdhinton,

 

I'm sorry to hear that you have been unable to remove the voicemail 1571 feature via the home phone control panel. I've checked and this feature wasn't showing as active on your Plusnet account but was on our supplier's system, so I think this is where the problem has arisen. I've placed an order to fully remove this from your line now, please allow 24-72 hours for this to complete.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
cdhinton
Newbie
Posts: 6
Thanks: 1
Registered: ‎09-06-2016

Re: Disable 1571 voicemail

Thanks @EmilyD, much appreciated.

MDC3004
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-09-2016

Re: Disable 1571 voicemail

Hi, I have the same problem. Can 1571 voicemail please be disabled on my phone as it is an absolute nuisance. Again there is no option on the home phone control panel to remove it.

Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
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Registered: ‎21-04-2017

Re: Disable 1571 voicemail

Hi there.

This should be sorted for you within the hour.

Let us know if you have any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
MDC3004
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-09-2016

Re: Disable 1571 voicemail

Thank you very much for the prompt reply.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Disable 1571 voicemail

No problems.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet