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Removing a number from the blocked list and what do blocked callers hear

Lindfielduser
Newbie
Posts: 3
Registered: ‎23-04-2018

Removing a number from the blocked list and what do blocked callers hear

Somehow I have managed to put a number on the blocked list which should not be there. I cannot find any way to remove it or monitor which numbers have been blocked.

The closest I get is a list of the last 4 least used numbers.

Also I believed that nuisance callers on the blocked list were diverted to a 'junk' messaging service by which I assumed that any message would simply disappear into the ether but the person on the number mentioned above said that they received a message saying that their number had been blocked. What do blocked callers hear?

4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,079
Thanks: 661
Fixes: 185
Registered: ‎27-04-2007

Re: Removing a number from the blocked list and what do blocked callers hear

Hi there, 

 

When you dial 1572 you should have options that include managing the default blacklist and also a personal one. Have you made sure it's definitely the latter that you've chosen?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lindfielduser
Newbie
Posts: 3
Registered: ‎23-04-2018

Re: Removing a number from the blocked list and what do blocked callers hear

I am talking about my personal list and I wish to remove a number from that list. What I need to know is which selections to make to remove a number from that list. Below is a list of options I get when I dial 1572. None of them appear to allow me to remove a number from the diverted callers list

Dialling 1572 gives

1. To add last received received number to the list press 1

2 To remove last caller from the list

3 To listen to 1572 messages

4. To change personal options

   4.1. To divert calllers based on providers recommendation (I have never used this option)

   4.2 To manage diverted caller list

     4.2.1 To switch off diverted caller list press 1/to switch on press 1

    4.2.2 To add a new number to the diverted caller list press 2

    4.2.3 To hear the last entry press 3

    4.2.4 to hear a short list of your least effective entries press 4

4.3 To divert calls based on call type

4.4 To manage VIP list

 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Removing a number from the blocked list and what do blocked callers hear

Hi @Lindfielduser,

 

If you select option 4, then option 2,  then option 3 I *think* it should allow you to manage any numbers that you've blocked.

 

Alternatively, if you add the number to your "VIP list" by selecting option 4 then option 4 again this should allow any calls from that number to get through to you, regardless of any previous settings.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Lindfielduser
Newbie
Posts: 3
Registered: ‎23-04-2018

Re: Removing a number from the blocked list and what do blocked callers hear

No - option 3 only lets you hear the last entry in your diverted callers list