Caller ID intermittently displaying external
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Caller ID intermittently displaying external
Caller ID intermittently displaying external
14-06-2018 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This started happening in the last 2 weeks. Until then we have had no problems. At first we just assumed it was some marketing calls. Some calls during this period and even now display correctly. However our daughter was trying to call us but failed as we ignored the 'external' call
I have tried calling the home phone from my mobile and it seems to be about 50/50 that either the number is displayed or external is displayed..
I have tried plugging the phone directly into the BT socket and tested from my mobile but with the same result.
What is worse is that no call history of external calls is kept by our base unit so we don't know if we have missed calls and any messages go to the 1571 number instead of our phones own answerphone.
Has anyone got any ideas
Re: Caller ID intermittently displaying external
14-06-2018 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're having issues.
Are the numbers calling UK numbers or international numbers?
Re: Caller ID intermittently displaying external
14-06-2018 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Some at least are UK and UK mobile (my daughter and my mobile)
Re: Caller ID intermittently displaying external
14-06-2018 6:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller ID intermittently displaying external
14-06-2018 6:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried another phone - or tried your phone in someone else's line?
Just thought I would ask before you get an engineer cll out charge if it is found to be your phone.
Re: Caller ID intermittently displaying external
15-06-2018 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst it's always a good idea to rule out internal equipment, the fault I've raised is being progressed to an engineer to investigate externally.
We should have an update by the end of Monday.
Re: Caller ID intermittently displaying external
15-06-2018 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I should be able to borrow my daughters phone this weekend fro further testing
Re: Caller ID intermittently displaying external
17-06-2018 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same problem occurs using our daughters phone at our property.
Approx 50/50 chance of a number being displayed. Her phone does not say external - it just keeps ringing showing no number
Re: Caller ID intermittently displaying external
17-06-2018 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Possibly corruption of the CLI data by the line, then, but more than likely somewhere in the exchange.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Caller ID intermittently displaying external
18-06-2018 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@cosbald We've been advised a engineer has fixed the issue this morning.
Any chance you can monitor it over the next few days to see if it's still happening?
Re: Caller ID intermittently displaying external
18-06-2018 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Engineer seems to have fixed the problem. 18 successive calls from my mobile have all displayed the number, plus the 3 from the engineer. Will continue to monitor but looking good. Thanks for the help
Re: Caller ID intermittently displaying external
19-06-2018 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Caller ID intermittently displaying external
01-07-2018 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Caller ID intermittently displaying external
01-07-2018 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The fix was a board replacement at the exchange. Everything has been fine since then
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Caller ID intermittently displaying external