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Compensation

Rodders708
Hooked
Posts: 5
Registered: ‎25-05-2023

Compensation

For the period starting 29 Mar to 11 Apl we were unable to receive incoming calls should we be compensated automatically, because we have not had any.

10 REPLIES 10
Mustrum
Community Veteran
Posts: 3,545
Thanks: 1,051
Fixes: 76
Registered: ‎13-08-2015

Re: Compensation

Did you report a fault?

Rodders708
Hooked
Posts: 5
Registered: ‎25-05-2023

Re: Compensation

Yes

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Compensation

Morning @Rodders708 

I'm really sorry to hear you had a fault on your line and that you weren't compensated for this.

I've sent off a request for this to be manually added and we'll get that done for you as soon as possible 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Rodders708
Hooked
Posts: 5
Registered: ‎25-05-2023

Compensation

According to Matthew Wheeler, compensation for a phone fault (for approx 2 weeks) would be manually adjusted on my next bill June), this has not happened!! 

This should have been done automatically without any input from myself according to Ofcom, which Plusnet signed up to.

Your comments would be appreciated.

dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Compensation


Moderators Note


Topics merged. 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Compensation

Sorry to hear this still hasn't happened @Rodders708 

I've escalated this further and we'll update your account shortly 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Rodders708
Hooked
Posts: 5
Registered: ‎25-05-2023

Re: Compensation

We have been credited with £100.00, can you tell me how you arrived at this figure because it not tie in with the Ofcom measure of recompense. Cheers.

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Compensation

Thanks for getting back to us @Rodders708 

I've created a ticket on your account with the details.

Let me know if there's anything else we can help with 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Rodders708
Hooked
Posts: 5
Registered: ‎25-05-2023

Re: Compensation

Thank you, where exactly is this ticket on my account?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,874
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Compensation

If you go here you should be able to view it 
 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team